- Developed and delivered advanced 300 series training programs to educate 100+ employees on the features and capabilities of Amazon OpenSearch, resulting in a 38% decrease in tickets internally.- Developed project which checks publicly available resources in engineer accounts and auto- remediates the public access for Lambda, RDS and EC2 services with 384 active users and 2200+ auto-remediations till now.- AWS Countdown global support engineer conducting workshop of Amazon Trusted advisor service and helping customers migrate to AWS cloud.- Reviewed and updated Amazon OpenSearch SME assessment to align with latest features and guidelines.- Participated as technical interviewer in hiring drives for CSA and CSE-I

- Amazon OpenSearch SME accredited- Mentored team members for their SME accreditation.- Wrote 3 Public facing knowledge articles on Amazon OpenSearch troubleshooting and cost optimisation.- Wrote 4 internal articles to assist support engineers with unique customer use cases and issues.- Conducted training session for interns batch

- Provide support to worldwide customers in solving their issues related to AWS services.- Helping customers design fault tolerant, scalable infrastructure on cloud.- Wrote 4 Internal articles to share unique customer use cases and issues for Support engineers- As Quality champion conducts session for team to maintain the high quality bar and improve customer experience.- Mentored 3 new hires and helped onboard to AWS services.

Worked as Developer and managing production environments for multiple customers- SMTP log monitoring script. Removed manual monitoring of SMTP log file containing 1000 lines using automation script in Powershell, and increasing efficiency and reducing time to complete task from 2 Hours to 2 Minute.

Worked as a developer in Travel Tourism & Hospitality domain- Contributed in building AWS infrastructure. Used different AWS service to create a scalable, cost effective infrastructure on AWS which worked efficiently during user peak time as-well.- Improved code module of Rental car reservation portal running on Mainframe for agents improving the experience to book rentals for clients.