Rajat Dagar
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Rajat Dagar Email & Phone Number

Genesys Engage| Genesys Cloud Engineer at Connex Telecommunications Inc.
Location: Toronto, Ontario, Canada 3 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Connex Telecommunications Inc.
Role
Genesys Engage| Genesys Cloud Engineer
Location
Toronto, Ontario, Canada
Company size
154 employees

Who is Rajat Dagar? Overview

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Quick answer

Rajat Dagar is listed as Genesys Engage| Genesys Cloud Engineer at Connex Telecommunications Inc., a with 154 employees, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Rajat Dagar.

Rajat Dagar previously worked as Genesys Support Engineer at Connex Telecommunications Inc. and Genesys Cloud Developer at Hcltech. Rajat Dagar holds Research & Analytics from Centennial College International Education Centre.

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Email format at Connex Telecommunications Inc.

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Connex Telecommunications Inc.

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Profile bio

About Rajat Dagar

• Genesys Cloud Expert mainly focused on developing IVR, Routing using Architect Tool in GC.• Helped clients in migration from Avaya Platform to Genesys Cloud.• Developed EWT, queue positioning based flows, implemented business logic using Data tables, Web service integration in Genesys Cloud• Expertise in implementing Genesys routing solutions for Genesys Contact Center, encompassing voice, IVR, and multi-channel capabilities.• Proficient in creating routing workflows using Composer and skilled in the design and development of routing processes.• Ability to troubleshoot routing solutions by utilizing Genesys Orchestration Server, Genesys Rules Engine, and URS (Universal Routing Server).• Familiarity with the Genesys/Cisco Framework, reporting functionalities, routing mechanisms, and multi-channel components.• Proficiency in designing and developing routing architectures for optimal customer experience, along with experience in resolving routing issues promptly during on-call production support.

Current workplace

Rajat Dagar's current company

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Connex Telecommunications Inc.
Connex Telecommunications Inc.
Genesys Engage| Genesys Cloud Engineer
richmond hill, ontario, canada
Website
connexservice.ca
Employees
154
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3 roles

Rajat Dagar work experience

A career timeline built from the work history available for this profile.

Genesys Support Engineer

Current
Connex Telecommunications Inc.

Toronto, Ontario, Canada

SIP, ORS, URS, Stat server logs reading and troubleshooting.Focal point for Problem, Incident, and Change (ITSM) for contact centre critical applications for IVR and Genesys suite of products.Eliminating manual health check and develop monitoring and automation using Dynatrace, ELK / Kibana, Power BI, and Cyara call monitoring systems.Assist in User Acceptance Testing prior production go live.Install, Configure, Upgrade, migrate, administer and maintain the Call Center Infrastructure, troubleshoot and resolve issues by coordinating with Product Vendor as necessary.

Nov 2023 - Present

Genesys Cloud Developer

Hcltech

Toronto, Ontario, Canada

• Development of IVR call flow application USING Genesys Cloud Architect• Requirement Analysis & Design.• Created multilingual IVR application for call center and 24/7 help lines.• Enabled detailed logging and reporting functions.• Resolving technical issues by debugging in the applications through log reading.• OPM creation and using it in Composer to make Routing/IVR more robust.• Routing creation based on EWT/Timings/Calendar Checks.• Design Skill based Routing.• Enable Last Agent Routing to enhance customer experience.

Oct 2021 - Jan 2024

Genesys Engage Engineer

Hcltech

Toronto, Ontario, Canada

• Development of IVR, Routing Using Genesys Composer• GRAT rule and template creation• GMS based callback flow creation• SIP, ORS, URS, Stat server logs reading and troubleshooting• Pulse dashboards creation• Transaction list creation in GA and using in composer

Oct 2018 - Sep 2021
Team & coworkers

Colleagues at Connex Telecommunications Inc.

Other employees you can reach at connexservice.ca. View company contacts for 154 employees →

AJ Aishwarya Jonty Kapadi Aishwarya Jonty Kapadi Colleague at Connex Telecommunications Inc.Cambridge, Ontario, Canada View → MJ Melwyn John Neelankavil Melwyn John Neelankavil Colleague at Connex Telecommunications Inc.Halifax, Nova Scotia, Canada View → GC Gaurav Chaudhary Gaurav Chaudhary Colleague at Connex Telecommunications Inc.Greater Toronto Area, Canada View → JB Jeannine Buck Jeannine Buck Colleague at Connex Telecommunications Inc.Calgary, Alberta, Canada View → HF Herjert Ferreira Herjert Ferreira Colleague at Connex Telecommunications Inc.Macapá, Amapá, Brazil View → PR Pietro Ricciardi Pietro Ricciardi Colleague at Connex Telecommunications Inc.Laval, Quebec, Canada View → KV Karan Virmani Karan Virmani Colleague at Connex Telecommunications Inc.Canada View → PL Paige Lindsay Paige Lindsay Colleague at Connex Telecommunications Inc.Lawrence, Kansas, United States View → JY Jason Yuan Jason Yuan Colleague at Connex Telecommunications Inc.Toronto, Ontario, Canada View → SS Shubhdeep Sandhu Shubhdeep Sandhu Colleague at Connex Telecommunications Inc.Mississauga, Ontario, Canada View →
2 education records

Rajat Dagar education

FAQ

Frequently asked questions about Rajat Dagar

Quick answers generated from the profile data available on this page.

What company does Rajat Dagar work for?

Rajat Dagar works for Connex Telecommunications Inc..

What is Rajat Dagar's role at Connex Telecommunications Inc.?

Rajat Dagar is listed as Genesys Engage| Genesys Cloud Engineer at Connex Telecommunications Inc..

Where is Rajat Dagar based?

Rajat Dagar is based in Toronto, Ontario, Canada while working with Connex Telecommunications Inc..

What companies has Rajat Dagar worked for?

Rajat Dagar has worked for Connex Telecommunications Inc. and Hcltech.

Who are Rajat Dagar's colleagues at Connex Telecommunications Inc.?

Rajat Dagar's colleagues at Connex Telecommunications Inc. include Aishwarya Jonty Kapadi, Melwyn John Neelankavil, Gaurav Chaudhary, Jeannine Buck, and Herjert Ferreira.

How can I contact Rajat Dagar?

You can use AeroLeads to view verified contact signals for Rajat Dagar at Connex Telecommunications Inc., including work email, phone, and LinkedIn data when available.

What schools did Rajat Dagar attend?

Rajat Dagar holds Research & Analytics from Centennial College International Education Centre.

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