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Rajat Dagar is listed as Genesys Engage| Genesys Cloud Engineer at Connex Telecommunications Inc., a company with 154 employees, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Rajat Dagar.
Rajat Dagar previously worked as Genesys Support Engineer at Connex Telecommunications Inc. and Genesys Cloud Developer at Hcltech. Rajat Dagar holds Research & Analytics from Centennial College International Education Centre.
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• Genesys Cloud Expert mainly focused on developing IVR, Routing using Architect Tool in GC.• Helped clients in migration from Avaya Platform to Genesys Cloud.• Developed EWT, queue positioning based flows, implemented business logic using Data tables, Web service integration in Genesys Cloud• Expertise in implementing Genesys routing solutions for Genesys Contact Center, encompassing voice, IVR, and multi-channel capabilities.• Proficient in creating routing workflows using Composer and skilled in the design and development of routing processes.• Ability to troubleshoot routing solutions by utilizing Genesys Orchestration Server, Genesys Rules Engine, and URS (Universal Routing Server).• Familiarity with the Genesys/Cisco Framework, reporting functionalities, routing mechanisms, and multi-channel components.• Proficiency in designing and developing routing architectures for optimal customer experience, along with experience in resolving routing issues promptly during on-call production support.
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Toronto, Ontario, Canada
SIP, ORS, URS, Stat server logs reading and troubleshooting.Focal point for Problem, Incident, and Change (ITSM) for contact centre critical applications for IVR and Genesys suite of products.Eliminating manual health check and develop monitoring and automation using Dynatrace, ELK / Kibana, Power BI, and Cyara call monitoring systems.Assist in User.
Toronto, Ontario, Canada
Toronto, Ontario, Canada
Other employees you can reach at connexservice.ca. View company contacts for 154 employees →
Chanelle Straughan
Colleague at Connex Telecommunications Inc.Greater Toronto Area, Canada, Canada
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Mehdi Yanouri
Colleague at Connex Telecommunications Inc.Montreal, Quebec, Canada, Canada
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JK
Jayakar K
Colleague at Connex Telecommunications Inc.Saint John, New Brunswick, Canada, Canada
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Arif Kadiwal
Colleague at Connex Telecommunications Inc.Toronto, Ontario, Canada, Canada
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Abraham Nkulu
Colleague at Connex Telecommunications Inc.Lubumbashi, Haut-Katanga, Democratic Republic Of The Congo, Congo, The Democratic Republic Of The
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Dheepicca Bhasgaran
Colleague at Connex Telecommunications Inc.Vaughan, Ontario, Canada, Canada
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JL
Jonathan Larocque
Colleague at Connex Telecommunications Inc.Saint-Clet, Quebec, Canada, Canada
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CM
Cole Mcdougall
Colleague at Connex Telecommunications Inc.Uxbridge, Ontario, Canada, Canada
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JY
Jason Yuan
Colleague at Connex Telecommunications Inc.Toronto, Ontario, Canada, Canada
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Alston Sammy
Colleague at Connex Telecommunications Inc.Canada, Canada
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Quick answers generated from the profile data available on this page.
Rajat Dagar works for Connex Telecommunications Inc..
Rajat Dagar is listed as Genesys Engage| Genesys Cloud Engineer at Connex Telecommunications Inc..
Rajat Dagar is based in Toronto, Ontario, Canada while working with Connex Telecommunications Inc..
Rajat Dagar has worked for Connex Telecommunications Inc. and Hcltech.
Rajat Dagar's colleagues at Connex Telecommunications Inc. include Chanelle Straughan, Mehdi Yanouri, Jayakar K, Arif Kadiwal, and Abraham Nkulu.
You can use AeroLeads to view verified contact signals for Rajat Dagar at Connex Telecommunications Inc., including work email, phone, and LinkedIn data when available.
Rajat Dagar holds Research & Analytics from Centennial College International Education Centre.
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