Primary Roles/Responsibilities :1. TAC support to high end customers in troubleshooting complex networks and securityissues in PaloAlto Firewalls, Panorama and Global Protect.2. Handling 5 to 8 customers from different part of the world including Senior Networkengineers, Technology expert, System Engineers and other eminent personalities on dailybasis.3. Handling Escalations as and when required (on spot on call troubleshooting).4.Managing the cases on Salesforce… Show more Primary Roles/Responsibilities :1. TAC support to high end customers in troubleshooting complex networks and securityissues in PaloAlto Firewalls, Panorama and Global Protect.2. Handling 5 to 8 customers from different part of the world including Senior Networkengineers, Technology expert, System Engineers and other eminent personalities on dailybasis.3. Handling Escalations as and when required (on spot on call troubleshooting).4.Managing the cases on Salesforce platform.5.Worked closely on JIRA, PaloAlto dedicated Technical Support tools like PANTS and SHORTS. Show less

Job Responsibilities: -• Working under ITIL process, handling change requests, incidents, service requests etc.• Handling 5 sites fully connected through MPLS across India location.• Working on Cisco devices i.e., ISR 4331/K9, Cisco ASA, Cisco 2960, Firepower, Websense.• Working on Websense to provide URL access to customers.• Handling Cisco Meraki Wireless devices.•Working on Netflow tool to analyze utilization and bandwidths• Troubleshooting VPN issues (IPSEC,… Show more Job Responsibilities: -• Working under ITIL process, handling change requests, incidents, service requests etc.• Handling 5 sites fully connected through MPLS across India location.• Working on Cisco devices i.e., ISR 4331/K9, Cisco ASA, Cisco 2960, Firepower, Websense.• Working on Websense to provide URL access to customers.• Handling Cisco Meraki Wireless devices.•Working on Netflow tool to analyze utilization and bandwidths• Troubleshooting VPN issues (IPSEC, SSL, Remote VPN.)• Understanding of Audit ISO 27001.• Working on Summit tool.• Providing RCA, Utilization reports etc. to customer ( Data Analysis ).• Exposure of Cisco firepower (Configuring policies on it) Show less

Job Responsibilities: -• Handling 15 Extreme Network L3 Switches.• Handling Wireless Network in campus.• Configuring and handling of Fortigate600C, Watchguard and Sophos firewall.• Configured Fortigate Analyser.• Used tools like Entrasys NMS.• Installed DX20 and Dx80 VCs.• Maintenance of Computer systems.• Maintenance of Linux servers.