Conceptualization and execution of all marketing initiatives including digital marketing, branding and social media plan by working closely with the leadership team and agency.➢ Lead Generation through various Digital media campaigns and other platforms (Eg. Website, Google AdWords, 99Acres, Magicbricks, Webbanners, SEO, SEM ect).➢ Sourcing of IT professional’s (support engineers, server engineer etc.) for the data center which caters to client’s requirement at the business center and conventional leasing.➢ Managing HR operations including payroll, leave & attendance management system, employee queries and grievance, talent management, policies implementation & maintaining employee database for the entire group.➢ Handling the budgeting, cost optimization & cost saving for the centers.

 Managed student sourcing thru digital marketing (Facebook, Pagalguy.com, Minglebox.com etc) and outstation vendors. Maintained MIS, channel mix & CPH (Cost Per Hire) for the organization. Conceptualized and executed all branding initiatives (outdoor & indoor activity) including digital marketing (Website, Facebook, LinkedIn, Twitter, Instagram etc) by working closely with the leadership team and agency. Managed HR operations including payroll, leave, attendance, employee queries & grievances, talent management, policies implementation & maintaining employee database for all centers. Introduced welcome kit / standardized induction / on-boarding process for all new joinees & students. Ensured inter departmental effective implementation of the appraisal system. Maintained database, records & necessary documents/certificates of all employees & students. Managed cost optimization, cost saving and administrative activities for the organization.

 Managed leadership, IT, bulk hiring & training operations. Handled a team of 20 recruiters (12 bulk hiring, 2 leadership & 6 IT recruiters) & 8 trainers. Managed clients like Mphasis, Capgemini, Druva Software Pvt Ltd, Accenture, HSBC Software Development (India) Pvt Ltd, HCL Infosystems Ltd, IBM, Wipro Infotech, SDG Software India Pvt Ltd, Blue Star Infotech, Sitel India, Aditya Birla Minacs, Ocwen Financial, JLT, Nomura Services India Pvt Ltd, KPMG, AHMSI, Crisil Limited, Fullerton India, Maersk, Kotak Securities, Birla Sun Life Insurance, eClerx Services Ltd, Tata AIG, Altisource, DIESL etc. Handled invoicing for recruitment & training (trainer payout & client billing). Maintained and presented the MIS to the leadership team on weekly basis.

 Managed volume hiring for Mumbai & Pune location. Prepared selection process, organize and conduct tests external/ internal scenarios with the team for lateral and volume levels. Conducted preliminary interviews up to own grade and arrange final interview for different processes. Maintained and presented the recruitment MIS fortnightly to the leadership team. Ensured strict adherence of recruitment checklist - background verification, pre-employment medical etc. Interacted with various departments head’s across locations for open position’s. Handled the vendor management process, set the deadlines/ SLA’s to all the vendors and monitoring their performance on quarterly basis.

 Managed hiring for ITO (IT professional’s), application development, IT service desk, F&A (CA, B.Com), NBA (CA’s, MBA’s with 7-10 years of work experience). Introduced the selection process, organized and conducted tests external/ internal scenarios with the team for lateral and volume levels. Conducted preliminary interviews and arrange final interview’s for leadership & volume hiring. Interacted with the site director, department heads, delivery manages, technical and project managers regarding open positions across locations according to the business needs. Introduced process of strict adherence to recruitment check list - background verification, pre- employment medical etc. Maintained and presented the recruitment MIS weekly to the leadership team. Handled invoicing & claw back for service desk. Managed the entire onboarding process with a team of 5 people (i.e. documentation, background verification, induction program etc.) and Off boarding process (full and final settlement) for 3 locations (Mumbai, Pune & Chennai).

 Handling team of 2 people. Preparing selection process with the team for Senior and Agent levels. Enhancing the same on continuous basis in accordance with changes. Organize and Conduct tests External/ Internal scenarios and requirements. Conducting preliminary interviews up to own grade and arrange final interview for Call Center Agents. Screening and briefing the candidates for Agent levels Meet the targets in given time, quality and volume.

 Preparing Selection process with the team for Agent levels. Enhancing the same on continuous basis in accordance with changes. Organize and Conduct tests External/ Internal scenarios and requirements. Conducting preliminary interviews up to own grade and arrange final interview for Call Center Agents. Screening and briefing the candidates for Agent levels Meet the targets in given time, quality and volume.