Rajat Tarlekar Email & Phone Number

Hyderabad, Telangana, India

• Working as a Sr. Product Specialist to handle end to end implementation of SAAS based Zenoti software in Health & Wellness domain in North American region.
• Coordinating Implementation Consultants, Technical Project Managers & helping project Managers to meet the SLA for implementations.
• Working with customers to define requirements and help them adopt Zenoti to streamline their operations.
• Driving demos, product walk-through and solution reviews with customers.
• Solutioning, designing and setting up proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
• Configuring Zenoti to meet customer business scenarios and requirements.

Pune, Maharashtra, India

• Worked as an Implementation Lead to manage the Onboarding & Implementation of the SAAS product.
• Coordinated the team of Implementation Consultants for product implementation & client onboarding.
• Managed internal projects to release new features for the clients.
• Worked with the newly associated enterprise clients to identify their business needs, & configure the product instance to help fulfill their business requirements.
• Developed tailor-made action plan & implementation roadmap for smooth client onboarding.
• Coordinated with Sales, Engineering, Data Migration, Integration, Product & Business Analyst, Admin, InfoSec & Legal teams to achieve the defined outcomes for client in the planned go-lives.

Pune, Maharashtra, India

• Appointed as the primary interface between Amazon & the US, CA & UK Vendors for onboarding & support on Vendor Central.
• Helped new vendors through the onboarding process, which involved gathering necessary documentation and info, setting up their Vendor Central account.
• Became the first point of contact for vendors who experienced issues with Vendor Central. I worked closely with Vendors to troubleshoot these issues and provided guidance on how to resolve them.
• I worked closely with internal teams such as Support, Investigations, Payments, Operations, Engineering, Compliance, etc. to resolve the vendor queries.
• Took responsibility for building and maintaining positive relationships with vendors, and working to ensure their needs are being met.
• Created internal feature change requests based on requirements of the vendors.

Pune, Maharashtra, India

• Handled sales, operations & support in EdTech start-up providing Cloud-based School ERP system.
• On-boarded schools & colleges on the SAAS based ERP platform & implemented the product based on client requirements.
• Analyzed the project scope, market competition & customer requirements. Set & met 90%+ deadlines within set budget.
• Planned the cutover activities including timelines, milestones, and dependencies and managed cutover activity calendar. Chaired cutover calls with the internal teams to achieve the desired goals.
• Conducted pilot testing before scheduled go-lives.
• Kept key stakeholders in loop with the progress.