Rajat Tarlekar Email & Phone Number

Hyderabad, Telangana, India

• Working as a Sr. Product Specialist to handle end to end implementation of SAAS based Zenoti software in Health & Wellness domain in North American region.• Coordinating Implementation Consultants, Technical Project Managers & helping project Managers to meet the SLA for implementations.• Working with customers to define requirements and help them adopt Zenoti to streamline their operations.• Driving demos, product walk-through and solution reviews with customers.• Solutioning, designing and setting up proof of concepts and pilots for the high priority and large customers ensuring successful implementations.• Configuring Zenoti to meet customer business scenarios and requirements.• Working as a subject matter expert to address customer issues and concerns in a timely fashion to ensure customer satisfaction.• Maintaining documentation to follow organizational processes and to ensure successful implementation of Zenoti products within stipulated SLA.• Driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding.

Pune, Maharashtra, India

• Worked as an Implementation Lead to manage the Onboarding & Implementation of the SAAS product.• Coordinated the team of Implementation Consultants for product implementation & client onboarding.• Managed internal projects to release new features for the clients.• Worked with the newly associated enterprise clients to identify their business needs, & configure the product instance to help fulfill their business requirements.• Developed tailor-made action plan & implementation roadmap for smooth client onboarding.• Coordinated with Sales, Engineering, Data Migration, Integration, Product & Business Analyst, Admin, InfoSec & Legal teams to achieve the defined outcomes for client in the planned go-lives.• Worked with integration teams to integrate 3rd party client tools using APIs.• Arranged & leading the product training for the stakeholders.• Helped the Sales Team by leading the product demos for prospecting enterprise clients as a product expert.• Conducted Q&A sessions for the client with their product based queries as a Subject Matter Expert.

Pune, Maharashtra, India

• Appointed as the primary interface between Amazon & the US, CA & UK Vendors for onboarding & support on Vendor Central.• Helped new vendors through the onboarding process, which involved gathering necessary documentation and info, setting up their Vendor Central account.• Became the first point of contact for vendors who experienced issues with Vendor Central. I worked closely with Vendors to troubleshoot these issues and provided guidance on how to resolve them. • I worked closely with internal teams such as Support, Investigations, Payments, Operations, Engineering, Compliance, etc. to resolve the vendor queries.• Took responsibility for building and maintaining positive relationships with vendors, and working to ensure their needs are being met.• Created internal feature change requests based on requirements of the vendors.• Worked independently to fulfil the vendor requirements and demonstrated excellent time management ability by meeting the deadlines of the assigned tasks.• Handled internal projects for related to training department & displayed project management abilities.

Pune, Maharashtra, India

• Handled sales, operations & support in EdTech start-up providing Cloud-based School ERP system.• On-boarded schools & colleges on the SAAS based ERP platform & implemented the product based on client requirements.• Analyzed the project scope, market competition & customer requirements. Set & met 90%+ deadlines within set budget.• Planned the cutover activities including timelines, milestones, and dependencies and managed cutover activity calendar. Chaired cutover calls with the internal teams to achieve the desired goals.• Conducted pilot testing before scheduled go-lives.• Kept key stakeholders in loop with the progress.• Established & implemented departmental policies, goals, objectives & procedures.• Negotiated new contracts with schools to ensure they balance value & risks.• Took responsibility for monitoring & continually improving standards of performance & quality within the operations.• Worked closely with client Schools, Teachers & Parents to ensure customer delight.