• Managed 500k plus in outsourced project revenue from partners.• Created new product/service offerings that generated over 100k revenue in six months.• Worked with Project managers to sprint plan resources and ensure utilization target was met.• Changed product delivery model based on market feedback/response.• Created new process too effectively manage/deliver sub contracted services.• Worked with sales to customizes statements of work (SOW) to address specific types of projects/needs per customer.• Managed interns/consultants to ensure successful delivery of all outsourced work• Eliminated all customer and partner escalations through identifications of bottlenecks and introduction of best practices in handling customers’ issues• Worked with other internal senior management in enhancement of service delivery lifecycle and customer satisfactions.• Worked directly with clients to implement technology to increase efficiency and streamline work to increase productivity.

• Worked with Local and International Clients to on-board marketing automation (MA) and CRM.• Plan yearly marketing strategy initiatives based on budget to meet revenue goals.• Lead business process workshops to help companies define a o Lead scoring model o Revenue attribution model o Lead lifecycle process/ lead management o Revenue cycle modeler • Created Monthly/Quarterly/Annually reports to highlight o Marketing campaign Effectiveness o Target Vs Revenue Goal o Total Opportunities Generated o Total Opportunities Closed• Worked closely with sales, sales programs, marketing teams, and executive Leaders to align content marketing strategies, online initiatives and helped create world-class digital experiences.• Traveled to provide face to face workshops for 30+ individuals in o Marketing automation/CRM best practices. o Campaign strategy/Design o Sales & Marketing business alignment

- Created internal email announcements, media communications, and updated televisions with most current information.- Partnered with Data Analysts, Customer Service Analysts, and Quality Assurance Analysts to collect timely and accurate information and disseminate to the Call Center.- Managed and updated internal CMS o Edited content / page layouts o Structured Navigation o Tested / and launched landing pages o Organized database for images/content/admins/users- Managed multiple projects with a small team and set deadlines- Updated leadership on current metrics and call volume