Empathetic thought leader with track record of innovation, execution and customer success. Equally passionate about Product and technology with years of experience as a Software Engineering leader. Exceptional record in strategy, architecture, delivery and operational excellence roles in the Contact Center industry across multiple CRMs and digital channels platforms.Accomplished Public speaker with years of experience coaching people on Leadership, Communication and Public Speaking at Toastmasters. My success is based in my passion for creating positive impact for both the business and the community. I have led various Non-profits which have effectively brought in positive changes in the Socio Cultural fabric of the Asian American community in Central Virginia.