Raj Chamberlain Email & Phone Number

Vancouver, Bc, Ca

Surrey, Bc

Gained 10% market share employing a solutions-oriented approach to attract new business and up selling complementary products and services for a Fortune 100 industrial gases business; Exceeded annual sales budget while cutting overall operating costs by eliminating wasteful operational processes and switching courier companies; Assisted outside sales representatives by acting as the main point of contact for inquiries at the Surrey/Langley branches, maintaining inventory levels, and billing customers in a timely manner; Streamlined redundant business processes such as ineffective internal email communications with a more productive meeting structure to improve working relationship and team effectiveness; Created standard safety operating procedures and improved customer ordering and administrative procedures

Langley, Bc

Acted as the first point of contact for all internal sales inquiries while supporting outside sales representatives by checking stock levels, providing pricing details and stick handling rush customer orders; Forged strong relationships with new and existing customers with proactive account management for Rona, Early Bird, Haney Builders, Home Hardware especially for recurring orders

Langley, Bc

Generated 50% of the internal sales revenue totaling $1 million CDN for Western Canada’s largest manufacturer of premium steel products; Managed in-bound calls, closed sales and supported outside sales for regional customers in the agricultural and commercial sectors such as Home Depot; Involved in just-in-time production scheduling, shipping and account reconciliations notifying customers of estimated delivery times and cost estimates based on customer drawings and measurements

Vancouver, Canada Area

Promoted from Flooring Associate to Operations Coordinator to Department Manager overseeing day-to-day operations of three departments, achieving and exceeding monthly targets contributing to $25 million in annual sales; Managed and motivated a team of 15 full and part-time employees, including interviewing, scheduling, and training; Collaborated with store management and staff to improve long term operational performance, productivity and departmental cost containment through detailed financial analysis; Developed asset protection programs to reduce theft and improve inventory management and tracking; Participated as the Management representative on the Health and Safety Committee, developing up-to-date programs within the store parameters and conducting accident investigations related to health and safety claims

Vancouver, Canada Area

Appointed, as the youngest officer ever, to the role of Commanding Officer at 2290 BC Regiment Army Cadet Corps; Chief Instructor at the 2290, 72nd, 2472 Army Cadet Corps over a seven year period; Awarded the Junior Officer's ‘Sword of Excellence’ in 2003, an inaugural award to the officer displaying the qualities of leadership, concern for his troops/staff, and looked upon as an example to others; Held various leadership positions between 2001 – 2006 while posted to the Vernon Army Cadet Summer Training Centre; Certified annually as a Human Rights Advisor and participated in diversity and sensitivity training

Vancouver, Canada Area

Assumed increasing levels of responsibility from front-line customer service, merchandise returns and exchanges, and liaison between customers, store personnel and various departments and warehouse; Played an integral role as a member of a mobile set-up and renovation crew responsible for converting aging stores and/or complete merchandising of new locations prior to grand opening; Selected as a store trainer, training all new staff on company customer service policies and service level standards; Implemented new standard operating procedures resulting in safer use of machinery and fewer injuries; Maintained merchandising standards and set-up fixtures and displays to draw attention to featured products; Served on Health and Safety Committees and elected to the Action Committee as a liaison between staff and management