Rajdeep Basu Email & Phone Number

Pune, Maharashtra, India

Solution Lead and Subject Matter Expert he was responsible for Capability Building, Consulting initiatives, creating Solutions and handling key Transformational projects for Global utilities across North America, UK and Australia.

Pune Area, India

• Work with emerging technologies and partners to create POCs like Digital Meter to Cash, Blockchain based Reconciliation, Analytics driven Demand Response Management and Predictive Asset Management etc.• Provide consulting and due diligence for clients - e.g. FTE Optimization, Call deflection, Digital CIS, Smart Collections, Platform Optimization etc.• Respond to Energy and Utility RFx for global utilities

Noida Area, India

• Consulting services for Large North American Energy Supplier• Lead RFXs for global utility clients• Develop AI and ML based Chatbots and Digital FAQ services for Customer Interaction Management• Develop Bill Verification and Meter Read Application for Large US based Energy Supplier• Developed ISB services around Billing Accuracy, Testing and Meter Readings to improve utility service catalog

Kolkata Area, India

• Manage head count of 250+ FTEs for Back Office (billing, metering, service order support and credit collections) and Front Office services (email, webchat and correspondences) for Big 6 UK utility client• Analyse, maintain, plan and improve program SLA’s and improve revenue and head count • Monitor performance of all Teams by conducting weekly reviews with Team Managers and Support Functions• Deliver High Impact Business Outcomes – e.g. CSAT 88% & NPS +65; improve Digital… Show more • Manage head count of 250+ FTEs for Back Office (billing, metering, service order support and credit collections) and Front Office services (email, webchat and correspondences) for Big 6 UK utility client• Analyse, maintain, plan and improve program SLA’s and improve revenue and head count • Monitor performance of all Teams by conducting weekly reviews with Team Managers and Support Functions• Deliver High Impact Business Outcomes – e.g. CSAT 88% & NPS +65; improve Digital registration by 3x, improve self-serve by 65%• Manage end to end high volume functions – e.g. 15M customer interaction across live chat, email, letters and voice• Lead Transition of work covering c3.2M customer accounts• Develop and implement two new LOBs for UK based energy client – Middle Office (Customer Resolution – deployed Qlikview) and Compliance Assurance (deployed Verint call recorder and Speech Analytics suite) Show less

Melbourne, Australia

• Legacy - SAP Transition Specialist - Train new joiners (Technical Coach) in SAP; create Work Instructions and resolve SAP Tickets• Process and Exceptions specialist – Responsible for end-to-end Billing process for Residential and Commercial customers• Lead Training team (Tech Coach) - ~30 FTEs during the SAP roll-out phase• Assist SAP Architecture (Functional Consultant) team with resolving complex exceptions and tickets that would stop automatic billing of accounts

Master Of Business Administration (M.B.A.), Technology Management, A

Master Of Technology - Mtech, Systems Engineering, A