Junior Desktop Support Analyst
Current· Manage local servers and networks in collaboration with Corporate IT team.· Maintain an up-to-date inventory of all IT Assets (Hardware and Software).· Provide support for audio-visual setups, system hardware and connectivity issues.· Create or Update Standard Operating Procedures (SOP) with assistance from senior corporate IT support.· Provide technology training to new hires, either in-person or virtually through online sessions· Perform timely technical and management escalations for outstanding issues and service requests.· Change folder permission access for users, resolve tickets via Topdesk ticketing system.· Review documents, workflow and plans for support with customers/vendors.· Ability to communicate technical information to a non-technical audience.· Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.· Provide status updates and reports on current state of issues to the manager.
