Rajdeep Mukherjee Email & Phone Number

India

-Spearheaded a team of 15 members,overseeing all project lifecycle activitiesencompassing initiation, planning, execution,control, and closure for global banking accountprojects at DXC Technology.- Oversaw and supported projects in thenetwork, security, and IT infrastructuredomains for the banking sector, ensuringsuccessful project delivery.- Managed project financials and scheduleswhile consistently ensuring adherence togovernance standards.- Cultivated strong stakeholder relationshipsby providing regular project progress updatesand effectively addressing their concerns.- Resolved conflicts and issues effectively,ensuring minimal impact on projectdeliverables.- Directed a Security Transition project valuedat over 1 million USD, ensuring seamlessexecution and delivery within stipulatedtimelines.- Led IT project implementation, warehousemanagement, and played a pivotal role in riskmanagement, budget control, and issueresolution which resulted in cost savings of15%.- Successfully implemented CyberArkPrivileged Identity Management (PIM) formultiple operating systems and databaseplatforms, leveraging the capabilities ofCyberArk Enterprise Vault (EPV) and PrivilegedSession Manager (PSM).- Created comprehensive project plans,schedules, and work breakdown structures,ensuring efficient activity sequencing andtimely delivery.- Developed and maintained operationalprocess documents and diagrams, along withuser and training guides, facilitatingstreamlined project operations and usertraining.- Produced all necessary projectdocumentation and plans in accordance with Organizational Project Management standards, including project charters, statements of work, and requirements documentation.

India

Key Responsibilities• Project Management & Service Delivery – Managing end-to-end delivery and deployment of telecommunications projects including those involving Global MPLS, Firewall Gateways, LAN, WAN & WLAN, Delivering MPLS circuits including remotely managing the installation and testing of Routers & Switches, WAN Cutover & LAN Takeover.• People Management – Managing the project team including technical teams, network designers, suppliers, vendors, Service Management and Business Management teams based out of different parts of the world. Coordinating among the team members individually as well as on team calls to facilitate smooth delivery of the Project.• Stakeholder management – Connecting with all stakeholders including supplier, customer, and internal team on a regular basis from the time of the 1st kick-off call with the client till UATs and Project Closure activities.• Single point of contact for the customer and all internal teams for all projects through end-to-end project life cycle from initiation, planning, design, development, till deployment and testing.• Project planning and Project documentation including preparing Project plan on MS Project, Detailed Communication, and Implementation plan for the duration of Deployment activity, Approving UAT plans, Project Control and Reporting including updating the Project Plan to record the milestone deliveries, and Pr oject Closure activities including handing over to users and UAT.• Problem Management –Developing problem statements after analysis of the problem and in consensus with stakeholders. Deep diving for root cause analysis in case of problem/ issues identified during project delivery.• Delivering the projects within stipulated time and agreed cost, handing over to the customer once the implementation is completed.• Managing communication between the supplier, customers and the technical team involved in the implementation/migration.• Service Management - Managing post-delivery

India

Key Responsibilities• Provided Technical and Billing Support to UK Telecom Giant TalkTalk customers (including organizations).• Involved in troubleshooting all Broadband related faults and handle subsequent escalations and resolving all billing technical queries over phone and emails as necessary.• Was working in the first level escalation desk where the primary responsibility was to resolve all customer complaints related to technical and billing issues.• Expertise in setting up network connections (wired and wireless) in Win XP, Vista, 7 and Mac OS and email configuration in different versions of MS Outlook, Mac Mail and client entities like Thunderbird, Entourage, etc.