Rajdeep Mukherjee Email & Phone Number

India

-Spearheaded a team of 15 members,overseeing all project lifecycle activitiesencompassing initiation, planning, execution,control, and closure for global banking accountprojects at DXC Technology.- Oversaw and supported projects in thenetwork, security, and IT infrastructuredomains for the banking sector, ensuringsuccessful project delivery.- Managed.

India

• Key Responsibilities
• Project Management & Service Delivery – Managing end-to-end delivery and deployment of telecommunications projects including those involving Global MPLS, Firewall Gateways, LAN, WAN & WLAN, Delivering MPLS circuits.
• People Management – Managing the project team including technical teams, network designers, suppliers, vendors, Service Management and Business Management teams based out of different parts of the world. Coordinating.
• Stakeholder management – Connecting with all stakeholders including supplier, customer, and internal team on a regular basis from the time of the 1st kick-off call with the client till UATs and Project Closure.
• Single point of contact for the customer and all internal teams for all projects through end-to-end project life cycle from initiation, planning, design, development, till deployment and testing.
• Project planning and Project documentation including preparing Project plan on MS Project, Detailed Communication, and Implementation plan for the duration of Deployment activity, Approving UAT plans, Project Control.

India

• Key Responsibilities
• Provided Technical and Billing Support to UK Telecom Giant TalkTalk customers (including organizations).
• Involved in troubleshooting all Broadband related faults and handle subsequent escalations and resolving all billing technical queries over phone and emails as necessary.
• Was working in the first level escalation desk where the primary responsibility was to resolve all customer complaints related to technical and billing issues.
• Expertise in setting up network connections (wired and wireless) in Win XP, Vista, 7 and Mac OS and email configuration in different versions of MS Outlook, Mac Mail and client entities like Thunderbird, Entourage, etc.