• Analyzed logs from SIEMs and EDR systems to escalate relevant alerts and phishing incidents to customers, providing actionable insights and recommendations.• Collaborated with researchers and cross-functional teams to provide early warnings and contribute to predictive analysis of malicious activities.• Conducted threat hunting investigations, including malware analysis, incident analysis, threat analytics, and endpoint security, to proactively identify and mitigate potential security threats for clients.• Identified opportunities for tuning security alerts, created and managed tickets, and coordinated with relevant teams to enhance operational efficiency.• Worked closely with other teams to resolve client issues and maintained consistent communication to keep clients informed throughout the resolution process.• Mentored new employees as part of a peer-to-peer mentoring program, improving the efficiency of the onboarding process and enhancing team capabilities.• Utilized various security tools, including M365 Security (SentinelOne, Defender), Chronicle, CrowdStrike, Siemplify, Jira, ServiceNow, Splunk, AWS, and GCP.

• Triage alerts based on severity, ensuring timely resolution to meet SLA agreements.• Escalated security cases to clients, detailing the impact of the event and providing actionable solutions for remediation.• Document client requests and collaborate with cross-functional teams to ensure prompt handling.• Performed data aggregation and analysis from multiple security tools, including Splunk, LogRhythm, QRadar, Rapid7, McAfee ESM, and Sumo Logic, to identify and address security incidents.

• Created custom websites/user interfaces, using standard HTML/CSS practices, JavaScript, jQuery, including Bootstrap for mobile and responsive site design, and PHP to incorporate data from back end databases(MySQL) and to integrate third party API service (google maps).• Debugged the code while doing peer review and created user documentation.• Assessed the code and tried to mitigate safety risks and prepare risk analysis.• Encrypted old websites data and sanitizing data input to avoid sql injection and other common security vulnerabilities.• Coordinated with clients and production team to establish requirements adhering to design guidelines.• Used Effective communication skills and ability to build strong rapport with clients.

• Provided user support to employees by telephone, voicemail, online platform, and email.• Diagnosed the request to determine needed support service.• Resolved 90% of the tickets at the first point of contact.• Managed incident bridge calls while ensuring that appropriate team resource was on the call during the incident andpreparing the incident reports.• Troubleshooted issues with Android and ios devices.• Managed user accounts using active directory.