-Provided technical support to a diverse user base, resolving hardware and software issues through remote assistance and on-site visits.-Assisted in the deployment and configuration of Windows and Linux operating systems, software applications, and network equipment.Collaborated with the IT team to implement security measures, including antivirus solutions, firewalls, and regular security audits.-Conducted routine system maintenance and hardware upgrades to improve performance and… Show more -Provided technical support to a diverse user base, resolving hardware and software issues through remote assistance and on-site visits.-Assisted in the deployment and configuration of Windows and Linux operating systems, software applications, and network equipment.Collaborated with the IT team to implement security measures, including antivirus solutions, firewalls, and regular security audits.-Conducted routine system maintenance and hardware upgrades to improve performance and reliability.-Assisted in managing the company's Active Directory, creating and managing user accounts and group policies. Show less

• Developed and executed comprehensive digital marketing strategies to increase brand visibility, drive website traffic, and generate leads.• Developed and customized Shopify theme to meet client requirements, ensuring a seamless user experience and optimized performance.• Integrated third-party apps and APIs to enhance site functionality and improve business processes.• Utilized SEO best practices to optimize content for search engines and increase organic… Show more • Developed and executed comprehensive digital marketing strategies to increase brand visibility, drive website traffic, and generate leads.• Developed and customized Shopify theme to meet client requirements, ensuring a seamless user experience and optimized performance.• Integrated third-party apps and APIs to enhance site functionality and improve business processes.• Utilized SEO best practices to optimize content for search engines and increase organic visibility.• Implemented email marketing campaigns using marketing automation tools, resulting in a 20% increase in email open rates. Show less

• Developed and executed multi-channel digital marketing campaigns, resulting in a 30% increase in website traffic and a 25% rise in online sales.• Conducted keyword research and implemented SEO strategies, improving organic search rankings and driving 15% more organic traffic to the website.• Developed creative and persuasive copy for various marketing materials, including websites, landing pages, email campaigns.• Developed and customized WordPress websites based on client… Show more • Developed and executed multi-channel digital marketing campaigns, resulting in a 30% increase in website traffic and a 25% rise in online sales.• Conducted keyword research and implemented SEO strategies, improving organic search rankings and driving 15% more organic traffic to the website.• Developed creative and persuasive copy for various marketing materials, including websites, landing pages, email campaigns.• Developed and customized WordPress websites based on client requirements, ensuring responsive and visually appealing designs.• Developed custom plugins and extensions to extend platform functionality and meet client-specific requirements. Show less

• Provided technical support and troubleshooting for software applications, hardware devices, and network connectivity issues. • Strong knowledge of operating systems, such as Windows and macOS, and proficiency in software applications, including Microsoft Office Suite and remote desktop tools. • Strong communication and interpersonal skills, ensuring effective communication with clients and internal teams to gather information and provide clear instructions. • Adept at documenting… Show more • Provided technical support and troubleshooting for software applications, hardware devices, and network connectivity issues. • Strong knowledge of operating systems, such as Windows and macOS, and proficiency in software applications, including Microsoft Office Suite and remote desktop tools. • Strong communication and interpersonal skills, ensuring effective communication with clients and internal teams to gather information and provide clear instructions. • Adept at documenting support procedures, creating knowledge base articles, and conducting training sessions to enhance customer self-help capabilities.• Assisted in testing and quality assurance of new software releases and updates, providing feedback to development teams. Show less

• Developed and implemented comprehensive digital marketing strategies, resulting in a 20% increase in website traffic and a 15% growth in lead generation. • Analyzed website analytics data to identify user behavior patterns, optimize user experience, and increase conversion rates. • Monitored industry trends, competitor activities, and customer insights to inform marketing strategies and stay ahead in the digital landscape. • Conducted market research, including primary and… Show more • Developed and implemented comprehensive digital marketing strategies, resulting in a 20% increase in website traffic and a 15% growth in lead generation. • Analyzed website analytics data to identify user behavior patterns, optimize user experience, and increase conversion rates. • Monitored industry trends, competitor activities, and customer insights to inform marketing strategies and stay ahead in the digital landscape. • Conducted market research, including primary and secondary research, competitor analysis, and consumer behavior studies. • Researched using market research tools and software, including SPSS, Qualtrics, and Excel, for data collection, analysis, and visualization. Show less

• Provided technical support to end-users via phone, email, and remote assistance, diagnosing and resolving hardware and software-related issues.• Assisted users in troubleshooting network connectivity problems, including routers, modems, and wireless devices.• Installed and configured operating systems, software applications, and hardware peripherals.• Identified and escalated complex technical issues to appropriate teams or higher-level support as needed.• Documented and… Show more • Provided technical support to end-users via phone, email, and remote assistance, diagnosing and resolving hardware and software-related issues.• Assisted users in troubleshooting network connectivity problems, including routers, modems, and wireless devices.• Installed and configured operating systems, software applications, and hardware peripherals.• Identified and escalated complex technical issues to appropriate teams or higher-level support as needed.• Documented and tracked support tickets in the help desk ticketing system, ensuring accurate and timely resolution. Show less