 Handled both commercial & passenger car vehicle’s steering system for field complaint trough out India. Lead the Aftersales logistic Incoming/dispatch (Receiving material, Storage, dispatch)  Trained & prepare the new employee for Aftersales, service engineers and dealers  Expertise in RCA (Root Cause Analysis) of field failures for EPSc and Servocom (electric power steering column and hydraulic power steering )  Preparation for Aftersales month wise reports and Warranty cost, PPM data. Handling QMS and Warranty analysis process for Aftersales  Handling of SAP for Making sales order, FC notification and Inventory for Aftersales Follow up all dealers for Aftersales receivable amounts and failed material. Preparation of Quotation and send to Customer for new Inquiry in the field Analysis, preparation of 8D report of field failure.  Preparation and define spare parts part number and drawing.

 Helping Supervisor in shop floor.& Coordinating with shop floor staff and managers. Defect/failure analysis and diagnosis. Warranty claim procedure/Handling the customer