#New IT infrastructure set-up#Structured cabling and design#Harware implementation and testing#Multilevel printing infrastructure configuration#Software encryption and implementation#Manual testing and product support#Providing infrastructure design for new start-up#End to end support for IT infrastructure

SENIOR ASSOCIATE ENGINEER (2013–2016); ASSOCIATE IT ANALYST (2010–2013)• Provided leadership to India Desktop team for competent management of operations • Selected as Level 3 Administrator for Credant in Asia Pacific region • Product support analyst for ECA, an application designed by Caterpillar for monitoring health of CAT mining, petroleum, and marine machines o Provided 24/7 support to users of ECA across the globe – used MSCRM and Remedy ticketing tools to monitor customer issues o Performed manual testing for ECA before releasing new sprint to production environment• Successfully resolved print server, Lotus Notes, Credant, and LAN networking issues • Monitored hub and server rooms, and maintained/purchased hardware • Worked closely with process partners for improving service quality and provided technical training to engineers. Windows Server management and Networking. Lotus notes client administration

. • Provided Tier 1 service desk support to Caterpillar employees. Also, escalated unresolved issues • Maintained purchase orders for hardware procurement

• Skilfully provided IT support services to customers – services included installation of desktops, workstations, and servers; and network establishment • Completed networking projects for customers such as Venture Lightings and Ashok Leyland• Proactively coordinated new facilities’ setup; AMCs’ renewals; and sales and servicing of HP and Dell computers, servers, and printers

• Field engineer, in charge of supporting clients within Chennai – installed desktops, laptops, and servers; resolved operating systems’ issues; and provided tier 1 support to clients • Provided support to Outlook mail clients as well as for DAMWARE and VNC remote monitoring software• Key Projects: o Setup IT infrastructure for Verizon including desktop installation, asset management, and structured cablingo Configured KVM switches in cyber rack for prestigious customers such as Ashok Leyland, GMAC, GRO, and Verizon