I have been in the Collection Industry for over 18 years, with over nine years of progressive experience in quality and compliance management in the finance and healthcare sectors, I am a certified and experienced compliance leader who drives organizational excellence and customer satisfaction. I hold the Certified Receivables Compliance Professional (CRCP) and Six Sigma Green Belt certifications, which demonstrate my expertise and commitment in ensuring adherence to regulatory requirements and internal standards, as well as optimizing processes and reducing errors.As the Assistant General Manager – Quality and Compliance at First Credit Services, a leading provider of accounts receivable management solutions, I oversee the development and implementation of compliance programs, policies, and procedures for the company. I also leverage speech analytics to analyze and interpret data, identify and mitigate risks, and enhance customer experience. Additionally, I am passionate about building strong partnerships with internal and external stakeholders, driving organizational change, and cultivating the next generation of business leaders.
Listed skills include Performance Management, Team Management, Management, Mis, and 26 others.