Rajeev Nanda Email and Phone Number

In my role as a Project Management - Team Lead at Lionbridge, I drive the successful execution of complex medical device projects, with a strong emphasis on AI integration and localization. My responsibilities include coordinating with clients, managing budgets, leading a team of professionals, and ensuring the delivery of high-quality, AI-enhanced products.- AI-Driven Project Management: Define project scope, objectives, and timelines, incorporating AI solutions to enhance efficiency. I manage budgets and allocate resources strategically to ensure project success.- Leadership: Lead and mentor a team of Project Managers and medical device professionals, providing guidance, training, and performance feedback to cultivate a high-performing, AI-focused team.- Client Management: Serve as the primary contact for clients, documenting requirements, building strong relationships, and ensuring client satisfaction by delivering innovative and quality-driven solutions.- Quality Assurance: Implement and oversee rigorous quality assurance processes, using AI tools and feedback to continuously elevate the quality of our medical device projects.- Project Execution: Oversee the entire project lifecycle, proactively resolving issues and utilizing AI-powered tools to streamline and optimize workflows for maximum efficiency.- Reporting & Documentation: Prepare and present detailed project status reports, maintaining comprehensive project documentation to ensure transparency, accountability, and continuous improvement.- Continuous Improvement: Identify and implement process enhancements, leveraging AI and staying updated with industry advancements to maintain the highest standards in project management and delivery.

As a Lead Manager, I successfully oversaw Vendor Onboarding, Cataloging, and Site Merchandising for The Bon-Ton Stores, Inc. Specializing in delivering high-quality results, I ensured all projects were completed on time and within budget. My leadership contributed to the successful launch of a pilot project, managing a team to onboard new vendors and accurately catalog and merchandise their products on the website.Project Operations Management:- Successfully led Vendor Onboarding, Guided Seller Journey, and Addressed Technical Issues for The Bon-Ton Stores, Inc.- Orchestrated three key verticals: Vendor Onboarding Support, Incubation Support, and Partner Integration Team.Stakeholder Communication:- Coordinated with Client SPOC to align with project requirements.- Conducted fortnightly interactions with the Client, providing updates, discussing priorities/delivery, and managing TATs and ETAs.Reporting and Analysis:- Prepared and presented Weekly, Fortnightly and Monthly Business Reviews to Senior Management.- Translated Business Requirements into detailed functional specifications for process automation.Team Management:- Executed People Management roles, including Training and periodic performance reviews.- Mentored and groomed team members for personal growth aspirations.Documentation and Administration:- Managed Project Documentation adhering to set parameters by Management and Corporate Quality Team.- Handled administrative responsibilities for the entire team.

Project Operations Management:- Oversee the Onboarding New Sellers, Guiding Seller Journey, and Assisting Technical Issues for Walmart.com.- Manage three distinct verticals: Partner Onboarding Support, Incubation Support, and Partner Integration Team.Stakeholder Communication:- Monthly coordination with On-Site Manager for project requirements.- Conduct weekly interactions with the Client to provide project updates, discuss ongoing priorities/delivery, and manage TATs and ETAs.Client Relationship and Issue Resolution:- Handle Client Escalation Management, including Root Cause Analysis and Resolution Management.- Reporting and Analysis:- Prepare and present Fortnightly, Monthly, and Quarterly Business Reviews to Senior Management.- Translate Business Requirements into detailed functional specifications for process automation.Team Management:- Perform People Management roles, including Training and periodic performance reviews.- Mentor and groom team members to foster upward trends in personal growth aspirations.Documentation and Administration:- Manage Project Documentation as per set parameters by the Management and Quality Team.- Handle administrative responsibilities for the entire team.

- Managing End to End project planning & implementation of client facing solutions including Business & Technical Integration activities. Supporting the sales team with process improvement, measurement, tracking and analytics relevant to their functional areas.- Partnering with Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboard. Enhancing sales productivity by enabling the team to work smarter by simplifying processes. Preparing and leading Seller Onboarding experience assessing seller needs, and customizing the Partner in sync with Walmart policies and procedures.- Managing and maintaining sales process adherence with Sales Representatives and creating and maintaining Sales Department policies, procedures, training manuals, and sales-related resource material.- Managing internal cross functional stakeholders by facilitating meetings, establish requirements/process flows, and translating these into individual team deliverables, Identifying, developing & iteratively improving ongoing process and efficiency gains in the process.Identifying and pro-actively managing risks and issues through mitigation and ultimate completion. Establishing an in-house financial system and end-to-end process. Creating requirements and ensuring financial systems.> Developing business intelligence and reporting solutions across multiple functional areas by researching, evaluating, and designing solutions based on business requirements and best practices, reviewing and providing feedback on update of business data and validating changes.- Solving minor technical difficulties of the customers and addressing them. Ensuring that the transition of the customer to a CSM is smooth and providing assistance for 90 days to help seller sell better on Walmart. Handling Technical Queries, content management, assistance with shipping queries, how to build a brand selling with Walmart etc.

- Served as the internal and external voice of the customer by collecting feedback on service delivery metrics with the objective of improving, and sharing key results with all our vertical teams. Processed all internal and external customer experience escalations and service recovery issues- Worked on process, logistics and tool creation-based projects cross functionally in coordination with our Sales, Marketing, Operations, Quality, Logistics, Product, Digital, App, Machine Learning, and Partner Teams. Supervised and trained local, remote and vendor customer experience teams, which included their KPI/SLA’s performance, corrective action, schedule management, reward programs and succession planning.- Ensured Jetblack members are provided with the fastest delivery and most competitive price in the market for all the mobile orders. Providing business to the partner by bulk ordering from their websites. Supported customer service omni-channel functionalities via phone, e-mail, social media, SaaS App platform, and Chat/SMS conversational commerce.- Gathered and synthesized data, identified opportunities, evaluated Individual, team and vendor performance, Slack all-purpose communications platform, CRM Software conversational SMS ecommerce platform, Google Workplace, Workday HR Platform, and Expense Management system.Ensured Jetblack members are provided with the fastest delivery and most competitive price in the market for all the mobile orders. Provided business to the partner by bulk ordering from their websites. - Created a new standard of shopping with the fastest, most delightful end-to-end consumer experience and responsible for building and successfully launching Jetblack’s enterprise marketplace technology. Offer supervision to staff on assigned tasks. Ability to gather consumer's insight and market trend and make useful suggestions for business.

- Answered inquiries by clarifying desired information, researching, locating and providing information in addition to fulfilled requests by clarifying desired information, completing transactions and forwarding requests. - Resolved problems by clarifying issues, researching and explored answers and alternative solutions, implemented solutions and escalated unresolved problems.- Managed the entire administration operations and interacting with senior management and team members for discussion in the process. - Managed and supervised day-to-day process operations, ensured compliance and reported the process improvement to the senior management.- Achievements: Held distinction in deftly handling the entire spectrum of business operations, encompassing conceptualizing, planning, implementing and monitoring of team management and process management operations.-

- Successfully closed new business deals by coordinating requirements, negotiating contracts, integrating contract requirements and maximizing content revenue. - Streamlined and established an excellent operational base which was ratified by the very high client retention ratio, focused on productivity and operational efficiency translating into cost savings and bottom line improvement.- Located and screened potential clients by contacting potentials, analyzing market strategies and deal requirements for the operators.- Assessed the staffing needs for the area and supported in staff recruitment and conducted financial and operational audits and identified areas needing improvement. - Maintained effective coordinated with other support departments for smooth functioning of all the outlets.- Established healthy business relations with clients and external associates for securing repeat business and long term customer loyalty.

- Worked under the initiative and campaign called Making Homes Affordable (MHA).- Sent premiums for escrow accounts and converted non-escrow accounts to escrow accounts. Reviewed and monitored the performed training staff members who supported branches by regular branch visits. - Monitored and reviewed the performance of the advisors and assisted them in achieving their targets which led to organization revenue growth and development. - Organized client acquisition events, actively involved in policy discussions concerning client complaints and feedbacks.

- Accountable for vending second handset contracts and provided the best offers to existing customer also ensured their satisfaction in addition to displayed high quality, prompt, professional customer service to achieve customer satisfaction and referral business. - Managed the retail activities of mobile broad banding to existing and third party customer and processed customer transactions and respond to products and services inquiries in a responsive, accurate and timely manner. - Interacted with the management, team and associates to facilitate smooth communication to understand and delivered customer service as per customer requirements.- Accountable for client relationship management and mentoring of team, maintaining high service standards and practices and exercised quality control in all areas of operations. - Continually developed understanding of company’s culture, products, ethical initiatives and other areas of business. Reflected the same in everyday performance.- Achievements: Stellar in establishing and maintaining healthy business relations with customer, enhanced customer satisfaction matrices and achieved delivery & service quality norms.

- Managed daily operations of accounts team and guided financial decisions by establishing, monitoring and enforcing policies and procedures and coordinating between external clients and management. - Supervised and managed accounting operation while ensuring integrity of accounting data, timely closing of accounts in spectrum and implement effective internal controls & policies. - Examined and evaluated financial systems, management procedures, and internal controls to ensure that records are accurate and controls are adequate to safeguard against misrepresentations.

- Maintained highest level of quality in operations; ensuring adherence to all the quality parameters and procedures as per the stringent norms. - Gained complete understanding of BPO operations and success in steering them to enhanced growth with vision to drive business excellence through effective client servicing. - Responsible for overall service delivery, SLA Management and monitored performance against key success metrics while identifying and mitigating risks.