Rajeev Agarwal Email & Phone Number

Noida, Up, In

Technology Delivery Unit Head - Leading and providing direction to multiple teams comprising of Business, Engineering & Information Technology from inception to delivery. Salesforce Delivery Leader – As part of the Salesforce Transformation Program, managing Solution Architects, Project Managers, QA Managers and Release Managers to build and transform sales solution and processes. This enabled a single platform to onboard various solutioning practices, standardize the solutioning, provided enhanced user experience, improved TAT, solutioning insights to improve win ratio.Program Lead - Leading global development of Employee engagement program during COVID for Accenture Global teams to report, track, monitor and take corrective actions for their employees and contracts.Office of Director role for CIO India – Helping India lead for driving country specific goals likeVarious areas Accounts, Delivery, Client Credentials, Automation, Ideations, Demand/Supply mgmt, Townhalls, people upskilling etc.. Leading Delivery in New practice – Responsible to define and adoption of best delivery practice / metrics across India delivery teamsPlayed a Service Delivery Lead role for 3 years - Provided cross-functional management with focus on profitability, visibility and sustainability. Substantially Improved Productivity while reducing staffing and operational costs by 12-15% year-on-year; implementing automation and innovation ideas and improving quality of applications. Team building & leadership – Mentored and Coached to build High Performance Teams, motivated the team to upskill and maintained a people-positive environment that reduced attrition.

Hyderabad, Telangana, India

Worked at Microsoft as vendor on behalf of Tech MahindraResponsibilities –- Client Interface Manager- Ensuring all functional requirements are met in Design, bugs meet stakeholders expectations & SLAs.- Preparation of project Plans, Gap Analysis, Functional Specifications.- Understanding of an existing system and the new functional requirements- Detailed Design Specification – Preparation of complete Technical specification for the new changes.- Scheduling of activities to honor commitments made to the customer as per proposal.- Dev Interface Manager- Development is doing by vendor team. Responsible for complete delivery of the project.- Daily/Weekly/Monthly reporting.- SCRUM Master- All deliverables & Resource management

Noida, Uttar Pradesh, India

Responsibilities –- Engaged with customer for requirement analysis, - Translating business requirements into mapping documents- Designing & development of components