Senior Officer
Current Branch Banking: Managing branch operations and ensuring smooth functioning of daily branch activities by preparing and maintaining reports & records. Follow up the reports like NPA reports, MIS reports, GL reports, checking Daily Cash Transaction Reports, Inward/Outward remittance reports, outstanding items reports and NEFT/RTGS reports. Customer Relationship Management: Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms. Attending to investors / clients concerns & complaints and undertaking steps to effectively resolve them. Maintaining cordial relations with customers to sustain the profitability of the business. Team Management: Imparting training programs for achieving pre planned business targets. Leading, Training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets.