Leading the Engineering team of 10+ amazing DevOps engineers who power the cloud automation at Icertis, to solve most challenging problems in contract management via ICM.[Icertis is the leading SaaS provider of contract lifecycle management in the cloud. Icertis Contract Management (ICM) is an innovative, easy-to-use platform that is highly configurable and continually adapts to complex business needs. Today ICM is used to manage 5+ million contracts by 2+ million users, in 90+ countries and 40+ languages.With its intelligent workflow and built-in analytics, ICM provides ongoing contractual insights and best of breed contract management. It enables customers to increase compliance, improve governance, mitigate risk and enhance user productivity, thereby maximizing ROI and accelerating time to value across the global enterprise.]

* Helping businesses, realize, unlock and leverage the potential of SaaS & DevOps capabilities* Harnessing technology to drive organizational transformation by Ideating, developing and executing strategies* Process, Systems & Solution design

In the SaaS Factory program, worked towards transforming the company's DNA into an end-to-end (E2E) SaaS solution provider by building capabilities in the healthcare continuum. The overhaul was done across below dimensions :-o PROCESS• Create SIPOC mapping of existing processes and refine the underlying sub processes, activities, tasks, documents with latest and greatest updates • Simplifying and standardizing heavyweight procedures to make them lean, thereby improving carrier adoption• Ensure adherence to KPIs, International Q&R standards and compliance requirements• Conducting feedback and sharing sessions with best-in-class leaders and OEMs to have their recommendations plugged in• Process re-engineering & optimization to bring in outside industry's best practices.Design clean slate, E2E business processes that cut across I2M, M2O and O2C value streams, with an unconstrained thinkingo TECHNOLOGY• White spot resolution exercises in various "CoE's"• Tool evaluation (by PMI technique)• Maturity assessments based on DORA program• Consulting with carriers, for application modernization & cloud migration (6R strategy)• Advising on greenfield & brownfield projects for SRE, DevOps, Cloud & SaaSo DATA• Modelling in tools such as Archi, to evangelize democratization and governance of data• Envision future roadmaps to augment decision making • Identify opportunities & advise businesses to move from deliverables to data o ORGANIZATION• Designing service blueprints for customer journey, to identify touchpoints and behavior in their lifecycle to drive superior user experience• Co-create value propositions to manage long term strategic partnerships• Reviewing the description of Roles and competencies for job families• Breaking silos by creating fusion teams

Double hatted as a Scrum Master to,-- Be the agent for change, introduce & practice agility, adaptability during this era of digital transformation & remote working.-- Help Individuals & teams become better version of themselves, while striving for continuous improvement (people, processes and tools).-- Building bridges between product & tech (closing gaps) and bring in a collaborative approach towards delivery.-- Believing in the values of Integrity, Openness & Courage and Living by them, while trying to be a great servant leader.-- Imbibe Inclusiveness & inculcate the same within teams to foster a healthy culture at workplace, where everyone has a voice, differences in opinions are celebrated, psychological safety prevails, a sense of belonging is nurtured and best ideas win, for maximizing overall growth.As an Individual Contributor (L3 Resource),-- Augment the architecture team in shaping & advancing the cloud architecture for our 7000+ HXM customers with 160+ Million user base. -- Design 6R migration strategies for cloud transformation programs (Legacy/OnPrem to Public/Hybrid cloud), against solid business cases.-- Execute Data/Application Modernization & Implement Platform/ Product upgrade projects with feasibility study and feature parity comparisons.-- Perform POCs for substituting any third-party licenses/ s/w programs with cloud native solutions as per XaaS model.-- Participate in Hacking simulation activities to probe vulnerabilities, Run Threat assessments to evaluate risks and then formulate an action plan for remediation to secure our platform (servers and databases) & application services. -- Mitigate specific exposures, flagged by various customers as a part of their pen-tests.

--> Decouple monoliths and Design resilient, cost effective and platform agnostic microservices--> Capacity planning & management, Trend Analysis and forecasting for informed, data-driven decisions

--- Transitioned, the deployment for SF ONB to Central Release Engineering team --- As an SRE, managed and supported mission critical systems, software products & infra services on public hyperscalers and hybrid cloud--- Participated in Hacking simulation activities to probe vulnerabilities & remediate them, Ran Threat assessments to evaluate risks and formulated action plans to secure our platform and make it more reliable--- Mitigated specific exposures, flagged by various customers as a part of their pen-tests

--- Application patch deployment and maintaining availability of SF ONB app across global DCs at 99.95%--- Eliminating Single Point of failures in underlying IT Infra and migrating SQL servers from VM to Blades

• System administration, Server Provisioning, OS Hardening, Patch management using WSUS, Information security & IAM for End User Computing, SCOM Monitoring• 24*7 Application support and Responding to RFPs• Led my team to achieve highest level of customer satisfaction (CSAT score) YOY and received multiple SPOT awards• Received highest honour at Infosys, The Infosys Oscars (Prima award for “Project execution excellence”) from then COO Mr. Pravin Rao