- Projects executions- B2C, B2B customers escalations - Acceptance Testing- Quality Audit- SLA Adherence - Incident mgmt- Fault mgmt - IT helpdesk operations- Process mgmt- Vendor mgmt- MIS Reports, Documentation1. Working on FTTH (fiber to the home) NANO (Nutrial Access Network Operation), taking care the overall operation of multiple site location in Delhi/ NCR. We are working on GPON (Gigabit Passive Optical Network) technology. Having our network OSP (Optical out side premises) & ISP (Optical inside premises). Very effective and efficient L1, L2 & L3 support in daily operation of handling new/ existing projects. My basic KRA are mentioned.2. Operation management - Helpdesk process, call flow, complaints handling, maintaining the SLA, escalations, incident closer.3. Incident management - helpdesk & handling smooth field operation like daily complaints, network monitoring & OFC patrolling to have minimum fiber cut (100% network uptime)..4. Process management – Establishment, Modification & implementation of processes and prepare in flow charts. 5. Fault management – establishing Identification, analysis, digenesis & rectification technique for low/ medium/ high/ critical faults. Closely monitoring the complaints and provide a satisfactory resolution within the defined SLA.6. Vendor management - co-ordinate, follow up and complete the task within defined timelines through vendors & service partners. 7. Material management - raising the material/ tools/ testers requirement and managing the consumption of stock material.8. Change management – Analyzing the criticality & approving the network, process and configuration change requests. 9. Service & Support management – Providing effective service and support to the customers and improving the service on market demand.10. Customer satisfaction – Providing satisfactory service to the customer, organized time to time meetings with customer for establishing good relationship.

Planning/ implementation/ Operation of the Technology for CWG project - Different competition and non-competition venues (Including Games Village). 1. Overall responsibility for detailed planning of Network associated with certain Game Venues. Identification of the key requirements of each system and relevant end users or interested stakeholders.2. Identify, collect, analyze and document requirements from the relevant end users or key stakeholders for the preparation of detailed documents for each of the various Games Management Systems required. Facilitate cross functional linkages. Timely execution of activities through effective planning and time management3. Completing tasks / activities / deliverables as assigned by the Director. Facilitate test event planning of network installed.4. Implemented NANO Technology – FFTH based on GPON from Ericsson for Games Village. Integrated all major service utilities like Core Routers, core switches, distribution switches, access switches (POE, NON POE), DG’s, UPS.5. Designing the TER room, Dot Planning, Conduit Planning, ATM, CATV’s, PSTN lines, VOIP, TETRA, Broadcasting, Man Power Staffing, Office IT, and Cyber Cafe etc.6. Implemented surveillance gadgets – bollards, tyre killers, flap barriers, RFID scanner, Fixed & Dome cameras, CCTV rooms, Disaster Recovery rooms.7. Planning and implementation of seamless technology services like wifi, wired internet, ip phones, network for CCTV & IPTV for more than 8000 athletes and delegates successfully in Commonwealth Games Village, delhi2010.

Network configuration, monitoring and Troubleshooting in IBM-Bharti Data Center. All Cisco equipments with highly secured configurationBRPL data center is in Noida. I am involved in the BRPL Network Implementation, Establishment, Management, and Monitoring for Data center Infrastructure. In data center we are using all CISCO devices with NIC level redundancy for servers also.TACACS Server for the authentication. CISCO firewall 5550 and 5520. For WLC (wire less connection) 4420 using.CISCO Devices and Equipments Using:- 1. CISCO 3845 Router 6. CISCO 3750 L3 Switches 2. CISCO 4503 L3 Switches 7. CISCO 2960 Switches 3. VA Scanner 8. CISCO 2821 Router4. CISCO 2950 L2 Switch 9. CISCO 4420 WLC5. CISCO 1113 ACS

Versatile Professional worked on BSNL IP MPLS and Networking projects.Project Name: BBMP (Broadband Multiplay Project) BSNLTeam Size: 03Duration: (July-2007 to May 2008)Description: In this project BSNL is going to provide voice, video and data transferring through single line. Approximately 90 no. of equipments are installing in Rajasthan circle. We are using optical fiber as backbone by BSNL. We are using the latest broadband equipments and technology.Redback router (BNG) Broadband Network gateway as core router.RPR Tier-1 and Tier-2 Switches as L3 switch.OCLAN (Other City Local Area Network switch)DSLAM (Digital Subscriber Line Access Multiplexer) for the users end.We are using 64,120, 240 & 480 ports DSLAM for the data and AVG (Analog Voice Gateways) for analog voice.In this project we are providing Voice, Video and Data.Roles and Responsibilities: Planning, site survey, power cabling, Physical & Logical installation of all the Broadband equipment. Configuration and acceptance test of all Broadband relative equipments.