Rajeev Kumar Email & Phone Number

Noida Area, India

• Responsible for Inventory Supply and Operations for Mobile Accessories Category.
• Managing relationship with Brands and Brand Aligned Channel Partner to ensure proper inventory, SKU wise alignment & generating Brand and seller monetization.
• Planning and defining the overall road-map for O2O vertical(QR Code) which comprises of Electronics and Mobile Acc. Category. End-to-end category management, Business planning, Digital marketing,commercial negotiation.
• Managing the pricing for Mobile Acc. Category, Products visibility and Cashback promotion offers.
• Improving total visits to order conversion of overall category by identifying gaps in catalogue, Search conversion and incoming traffic optimization through different channels.
• Handling the Merchants operations issues. P&L Management, Driving the day to day sales for Category.

Noida Area, India

• Identifying & Managing merchant partners for mobile Accessories category under the marketplace model.
• Sourcing of new products,Catalog listing, Brand authorization and Merchant onboarding.
• Identified and convinced sellers to stock products in multiple cities across India enabling one-day delivery in metro cities.
• Handling order management/fulfilment operations for LMD and Non LMD merchants for Mobile Accessories category at PAN India.
• Responsible for national Brand Alliances, New Vendor development, Price margins negotiation from merchants.
• 30% reduction in customer contact rate lowering support cost.

Noida Area, India

• Responsible for Vendor order management in PAN India.
• Handling the CEO and top management escalations.
• Leading a team of 10 members which will be responsible for meeting relevant SLA commitments as per business requirement.
• Managing the accounts of 2500+ vendors to processing their orders within SLA.
• Delivery Operations Process Review for LMD-Non LMD Merchants.
• Worked as grievance officer to resolve the issues of the customers on Grievance portal. Handled the escalations and complaints on NCH (National consumer Helpline) the portal of ministry of consumer affairs.

Noida Area, India

• Managned the Paytm mobile wallet transactions and reconcelation of transactions.
• New merchant acquisition for paytm wallet business.
• Managned end to end product (PG) issue to improve the better customer experience.
• Participate in periodic internal reviews and sharing the suggestions to functional & technical requirements for managing wallet transaction success rate, Customer transactions and other key requirements to.
• Managing payment gateway(PG) issue for digital customer transactions and merchants payments through Paytm wallet.
• Handling customer escalations and conducting root cause analysis (RCA) to find and implement lasting solutions.

Noida Area, India

• Call and Email support to the customers for wallet transaction issues like transaction failure, amount deduction etc.
• Managed digital transaction issues.
• Operations to the order management, Digital cash management.
• Coordination with various internal teams to ensure the final closure of customer escalations within SLA.

Noida Area, India

• Worked in Punjab National Bank’s net banking process in back office team.
• Handled the queries and complaints related to the net banking from NRI customers.
• Training to new hires for entire Net banking process.

New Delhi Area, India

• Handled more than 14 clients base and significantly raised rankings of client’s websites within top 5 in major search engines (Google, Yahoo etc.).
• Managed search engine optimization (SEO) audit documents on client websites

Master Of Business Administration (M.B.A.), Marketing/Marketing Management, 62%

Bachelor Of Technology (B.Tech.), Information Technology, 75%