Rajeev Kumar Email & Phone Number

London Luton Airport, England, United Kingdom

Program Management: This includes governance setup, managing and running large, complex multi-vendor initiatives.Delivered successfully couple of engagement in Utility & Airlines Domain include complex and mission critical system of Wipro product implementation delivery on Oracle Cloud. Managing and ensure proactive end-user training and awareness to.

Malaysia

Responsible for managing project planning, resource management, risk and issue management and client relationship management. Managed Service delivery for Pan India business operations. Successfully delivered multiple large/Complex program across geography i.e. Managed service project, Transition Project, Application Development, Application Testing &.

Denmark

• IT Transformation project for Energy domain Client of Denmark - NRGiNRGi is one of Denmark's largest energy companies. NRGi actively contribute to the realization of the climate and energy policy objectives and will.
• Deliver Customer Care and Billing Solution Implementation and Management.
• Develop Test strategy and Test plans covering end-to-end processes and system solution.
• Establish program governance structure. Program Governance Structure includes Steering Committee.
• Define the escalation management process
• Risks and Issues Management

Aachen, North Rhine-Westphalia, Germany

• Onsite Project Manager for Application Testing for Germany base Telecom client Telefonica.
• Test Planning and Test Management, Onsite/Offshore Co-ordination,
• Analysis of Test Execution Results & Project Issues & Risk Management
• Requirements understanding and coming up with the Test Strategy Document for better understanding of Client requirements
• Planning, Test Environment and Test data preparation-this includes test scenarios and test cases preparation,analyzing the data and environment requirements, preparing test data for execution phase.
• Defect management-Attending meetings with all the stake holders and developers to resolve the issues related to defect fixes

Yangon, Myanmar

• Onsite Project Management for Telecom client Telenor Myanmar.
• Client facing Role managing and coordination between, Project Manager of Other Stack, Business Analyst, Technical Lead, CRM consultant and Developer. Managing, Monitoring, Planning, Controlling implementation.
• Ensuring business continuity 24x7, Managing overall Operational day to day delivery for S&D (Distributor management System, Commission management System, Utiba e-Load system, AVAM (Address verification – agency.
• Provide knowhow for implementing best practices, processes provide skilled resources.
• Responsibilities include Building Project Team, Setting up of Governance process for close vigil on operations delivery, Vendor Management, Compliance, Customer satisfaction, Process Deployment, Quality, Project.
• Hold regular review meetings with Client and Internal Team to ensure on track performance against the set KPIs.

Gangnam District, Seoul, South Korea

• IT Transformation project for Telecom Client of Korea location. Instrumental for carving out strategy for conducting an in-depth analysis of “As Is State” to identify GAPs in people, process, applications and propose.
• Keeping Project on Track and highlighting the schedule deviance.
• Single Point of Contact for all Project related Activities (Onsite and Offshore)
• SOPs / Documentation reviews, best practice implementation, Practice the guidelines set for execution of the project.
• Manage the DBT(Design Build Testing) phase of 4G Technology Product i.e. SOIP,IPTV,WIBRO
• Manage the team working on Use Case Diagram and other LLD activity for Korea Telecom

Gurugram, Haryana, India

• IT Operation BSS (CRM, Campaign) &IT operation OSS (ASAP, OSM ESB) for Indian Telecom Client Telenor India.
• End to End Process Ownership for Provisioning and Purging
• Process ownership on Application like CRM & Campaign for Incident Management, Release Management, Change Management and Capacity Planning
• Periodic meeting with customer, downstream application owner, ensuring smooth deployments by taking care of each stakeholders concerns, risks, downtimes etc.
• Managing business requirement phases to mitigate the operational challenges during planning phase of SDLC.
• Supporting for Incident management / Problem management and other delivery teams.

Noida, Uttar Pradesh, India

Engaged in IT Development and Maintenance project for India Telecom Client Airtel in BSS Application of Billing Rating and Service Provisioning function.Key role in Error tracking of usage files rectifying error and re-processing.Development of scripts for automation involving various Billing processes/reports.Processing of CDRs with various processes.

Master Of Computer Applications - Mca, Computer Science

Master'S Degree, Business/Commerce, General