Rajeev Kumar Email & Phone Number

Guwahati, Assam, India

Muzaffarpur, Bihar, India

Bikramganj, Bihar, India

Meeting Sales Goals, Motivation for Sales, Selling to Customer Needs, Financial Skills, Documentation Skills, Scheduling, Telephone Skills, Listening, Verbal Communication, Customer Focus.

Muzaffarpur, Bihar, India

• Senior Customer Service Advisor with MBA in Sales and Marketing. Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Liaised with customers, management and sales team to better understand customer needsand recommend appropriate solutions.
• Educated customers on promotions to enhance sales.
• Regularly exceeded daily sales and product add-on quotas.
• Responded to customer needs through competent customer service and prompt problem-solving.

Muzaffarpur, Bihar, India

• Maintain operational efficiency through following proper office protocols and Operate i system and provide accurate information to customers.
• Contribute to high-level of customer satisfaction by constantly maintaining friendly attitude.
• Managing daily customer service tasks, such as processing and issuing money orders,processing returns and exchanges and recording daily shipments.
• Resolve office-related issues according to predetermined procedures.
• Respond to all inquiries and requests in a timely manner.

Master Of Business Administration - Mba, Specialized Sales, Merchandising And Marketing Operations

Bachelor Of Business Administration - Bba, Sales And Marketing Operations/Marketing And Distribution Teacher Education, A