Rajeev Kumar Agarwal Email & Phone Number

New Delhi, Dl, In

Delhi, India

Bharat Antyodaya Federation (BAF) www.baf-india.com, a dynamic non-government organisation, is aiming tocreate a vibrant and innovative ecosystem, dedicated to advancing sectoral interests,accelerating industry growth, and catalysing innovation through strategic engagements withkey governmental stakeholders, policymakers, regulatory bodies, and standardization entities.The Federation represents P4 Model “People-Private-Public-Partnership” to the Govt. of Indiaunder various programs for the development of Bharat. My contributions include:a. To represent BAF in various departments of Ministry of Communications as and whenrequested for.b. To support in strengthening the voice of BAF by adding new members.c. To provide your valuable inputs on representations and consultations

Greater Delhi Area

• Assisting in identifying global growth opportunities for organization and services.• Jointly creating strategic plans adpated to company's goals and target markets.• Guiding on alliances, growth, and other market entrance strategies.• Offering ongoing support and advice to optimize business performance and mitigate risks.

Greater Delhi Area

MRC Consultancy provides fractional or part-time or on-demand leadership, offering expertise without the commitment and overhead of a full-time CPO. MRC Consultancy FCPO acts as a bridge between technical and non-technical stakeholders, while effectively communicating product strategies, updates, and outcomes to all involved. We collect and analyze customer feedback, extract valuable insights and then incorporate them into product development cycles to continuously prove products.

Greater Delhi Area

Independent Telecom & IT Consultant | Transformative & Growth Solutions With over three decades of dedicated experience, I am a seasoned IT & Telecom consultant, Fractional Product Head, Project Mentor, and SME in driving success towards growth, transformation and excellence. My expertise spans IT Operations, Cyber Security, BSS, Roaming, Number Portability, Regulatory affairs, Compliances and Managed Services for IT & Telecom Projects.Key Highlights:• Leveraging my extensive technical experience, I offer strategic insights as to guide startups and emerging businesses in navigating the complexities of the IT & Telecom landscape.• Stepping into diverse roles, I lead as a Fractional Product Head, ensuring the delivery of innovative solutions aligned with business goals.• Passionate about fostering growth, I take on the role of a Project Mentor, providing invaluable insights and guidance to nurture successful project outcomes.• Armed with technical acumen allows me to discern the critical priorities for success, offering invaluable clarity as SME on what to prioritize for enduring success to leading businesses in growth and transformation.Let's collaborate to propel your business forward through strategic IT and Telecom solutions!

Greater Delhi Area

Guiding in Product Strategies, Product Planning, Product Launch, Market & Competitive Analysis.

Gurgaon, India

Head – Operations & Development (MNP), India & APAC Region for Number Portability Administration Centre (NPAC) or Mobile Clearing House (MCH) for India, Philippines & Singapore and supporting around 20 different Telecom Operator end Gateways Systems for Mobile Number Portability in India & APAC region (Taiwan, Thailand, Singapore, Malaysia & Bangladesh).For MNP operations in India, I interact with government agencies, telecom regulators, and TSPs. I collaborate with a cross-functional/cross-cultural team, such as the Product and Sales Team, to capture new opportunities and successfully executed large/medium-scale projects, such as the launch of the Philippines Mobile Clearing House, data center migration in India, regulatory amendments, and the implementation of multiple MNP Gateway solutions across India and the APAC region.By implementing DevOps principles and collaborating with development and operations teams, I was able to achieve quick contract to cash, full life cycle delivery with high quality, resilience, and stability.

Navi Mumbai

I ensured the management of Business SLAs as the person responsible for the customer on-boarding process of wireless business (Mobile, Dongles, FWP products) across 3G & 4G customers via various channels such as I-care, Bulk upload, e-KYC, and Mobile Number Portability, through close monitoring of various KPIs & OLAs and continuous engagement with other IT support functions such as Application Ops and NOC along with Development Team. I drived and implemented large scale projects like migration of 5M customers from CDMA to 4G and adoption of e-KYC process of customer acquisition.I was a member of core groups for facilitating IT operation excellence, which included the Release Advisory Board and Change Advisory Board, which ensured change management across all IT systems, the Service Review Meet, an apex standing body for ensuring SLA management of all Business Processes & Operation Excellence, and the IT Ops Council, which approved all releases and changes in IT systems.

Navi Mumbai

While managing the IT & Business Operations (BSS) for Wireless (CDMA, GSM, 3G & LTE), Enterprise Business, and Global Business, I ensured the achievement of daily SLAs & OLAs for end-to-end processes. The system processed approximately 2.5 billion transactions per day for Voice, SMS, and Data enrichment to be consumed by various revenue streams such as Billing, Interconnect, Fraud Systems, and reporting systems such as DSS. I assisted in amplifying and shortening the Feedback Loop system, allowing me to reduce the Time to Market (Business) by working closely with the development team to implement requirements from a business and operational standpoint.I oversaw and implemented large-scale and complex projects such as GSM rollout, 3G, Intra Circle Roaming (ICR), Mobile Number Portability, and the upgrade of the NOC & Intec Mediation Application.My responsibilities also included UAT and release deployment in production, and I achieved near-zero defects in production systems while developing a DevOps culture and mindset.

New Delhi, Dehradun, Chandigarh

I worked on a variety of assignments in various parts of the country during my service in the DoT, including BSS, OSS, NOC, National Long Distance Network Systems, Telecom Passive & Active Infrastructure, Local Access Network, GSM & CDMA Technologies, and Broadband Internet Access Systems, and contributed in Operations, Strategy Planning, Procurement, Vendor Relation Management, Implementation, and Customer Relationship.I successfully implemented complex projects without impacting customer experience, such as upgrading the billing and customer care system, including NOC, and integrating billing and customer acquisition for CDMA wireless systems with the GSM billing and customer care system.I assisted in maximising USO funding for rural telephone connections, eliminating waiting lists for connections, and ensuring reliable connectivity through an optical fibre network through efficient planning, procurement, and distribution of equipment and materials among field units, as well as the implementation of projects such as the launch of GSM and Wireless CDMA services.We achieved a single-digit fault rate while working in the Dehradun District by implementing a pole-less outdoor network.I helped establish a Customer Service Center (a then-new concept in the DoT) in a strategic location and migrate the manual customer acquisition system to the computerised DOTSOFT system, thereby improving the customer experience in the Dehradun district.

Kota

Involve in testing at component level & integration of CDOT small & medium telcom exchanges.

B.E. (Ec& Comm), Computer Technology & Digital Communications

Pgdim, Finance And Financial Management Services

From Std Vi To Std Xi, Physics, Chemistry, Maths