 Managed the transition from 3rd party to in-house development team, delivery of multiple OpCos (20 countries) for Customer Interactive Solution “CIS” from End to End prospective in Agile Mode End to End Transition, Transformation & Implementation Management of multiple VAS Risk Profiling and Management Handling the categorization, maintenance & resolution of risks Good exposure to authentication based on OAuth framework  Managed Change Control Process for all Production Deployments Implemented DevOps to automatize the delivery to reduce time to market Managed EtE Release by implementing DevOps • Managed the code deployment by fully automated CI/CD pipelines using Octopus Deploy ,JIRA and PowerShell• Managed servers by writing Puppet manifests and modules to deploy, & configure Automated build and deployment using Jenkins to reduce human error and speed up production processes• Managed to reduce deployment time for critical agile project infrastructure from ~1 month to 2 days Defined & Managed Quality Matrix & associated processes Worked upon to define Working Level Agreement (WLA) processes for different assignments  Managed Governance Call with different internal and External Stake holders Defined project processes, estimations and deliverables to accomplishing the customer’s goals  Liaise with project stakeholders on an ongoing basis to access quality standard of deliverables Managed Cross Functional Process KPIs improvement plans with PQMs Worked upon budget proposals to recommend budget changes wherever required Developed best practices and tools for project execution and management Managed L2 & L3 Support Teams as operations of solutions are one of my key KPIs Vendor Management Defined acceptable quality matrices for vendors  Work with pre-sales team for proposal creations and its validation People Management

Managing the deliveries which involves CRM, BSS & OSS from End to End prospective