Technical Support Engineer:- Responsible for supporting the Service / Help Desk Tickets with reference to the software being used by the user groups. Supporting tool MYIS and Service-now tool. Experience in IT Support which includes Monitoring

Wipro Technologies- ABB IS Support Project on-site service at Maneja vadodara.Technical Support Engineer:-Responsible for supporting the Service / Help Desk Tickets with reference to the software being used by the user groups. Supporting tool MYIS and Service-now tool. Experience in IT Support which includes Monitoring, Remote Support of IT Infrastructure and user support included via telephonic or Skype sharing etc. L1/L2 level support for Client specific troubleshooting and applications, IT- technical issue and included software/hardware any other issue etc.

Wipro Technologies- ABB IS Support Project on-site service at Faridabad , Haryana.Desktop Support Engineer - Responsible for supporting the Service / Help Desk Tickets with reference to the software being used by the user groups. Supporting tool MYIS and Service-now. Experience in IT Support which includes Monitoring, Remote Support of IT Infrastructure and user support included via telephonic or Skype sharing etc. L1/L2 level support for Client specific troubleshooting and applications, IT- technical issue and included software/hardware any other issue etc.

IT Assistant:- Installation/configuration of Laptops/ Desktops Windows XP /Windows 7/windows 8/windows 8.1 / OS mac/ i-mac apple Desktop and laptop manual updating of windows patches./sharing of Printers/Scanners /software products Cisco VPN and D-link /MS office -2007/2010/2013/Adobe /Acrobat/ Auto-CAD etc / ems configure /outlook configure/Virus scanner /McAfee and Quick heal/ Critical Patches for application software /Creating/managing users/groups/computers in Windows 2003/2008 Server Active Directory /Troubleshooting Internet/ Hardware Networking, Computer Hardware, Network Engineering, CCNA , system administration, windows admin, LAN, WAN monitoring