B. E (Automobile) & MBA (HR) with 24+ years of experienced in HR Recruitments & Technical manpower management (Non IT Sectors), Automobile After Sales Service (2/3 & LMV divisions).Professional Summary:A result oriented professional experience at various levels: 13 years in Automobiles Marketing and After Sales Service, Business Strategy, Team Management in cross functional environment in the two & four wheeler Industry: Handling Service portfolio, Channel management, Customer Satisfaction, Marketing & amp; Activation, Network expansion, Training, Spares parts marketing, Product feedback 11+ years in HR professional with distinct Plant & Corporate experience in OD-Change Management, IR, Recruitment, SAP and Policy Implementation.Career HistoryCurrent: Shivam Consultancy, Bibwewadi, Pune – From Apr’ 2016 onwards...Designation: Senior Recruiter (Non IT) A. Zois Charge & Air Cooler Limited, Pune (Talab Group of Industries) – From Mar’ 2010 to Mar’2016Designation: Senior Manager – Personnel Technical Service Manager (Additional responsibilities, Based on previous jobs experienced)Reporting to Managing Director B. Premier Limited, Pune (Formerly, the Premier Automobiles Limited) – From Feb’ 2008 – Feb’2010Designation: Assistant Manager – Service & SparesResponsible for All India Service / Spares Operations Reporting to General Manager – Marketing (LVD)C. Bafna Motors Pvt. Ltd., Navi Mumbai (Dealership of Tata Motors – Commercial & Passenger vehicles) – From Jan’ 2007 – Jan’2008Designation: Assistant Manager – Service & SparesResponsible for All Workshop Service / Spares Operations of Light commercial vehicles Reporting to General Manager – Service & SparesD. Kinetic Engineering Limited, Pune – From Apr’1999 to Dec’2006Designation: Area Service Manager – Areas handled Western Region (Maharashtra, Madhya Pradesh, Chhattisgarh), Eastern Region (Bihar, Jharkhand, Assam)Reporting to Head – Assistant General Manager – Service & SparesE. Kinetic Honda Motor Limited, Pune – From Sept’1997 to Mar’1999Designation: Sr. Service Engineer – Areas handled Western Region (Maharashtra & Goa)Reporting to Regional Manager - Customer Service.F. Garage Tools & Crankshaft Enterprises, Barauni – From Jan’1997 to Aug’1997Designation: Manager – Floor shop Personal Details:Date of Birth: 30.03.1972Residential Address: 23/2B, Bibwewadi, Pune (411 037)Birth Place: Harpur, Begusarai, Bihar (851 101)Thanks & Regards,________________________________________Employment’s requirement: Full time / Part Time / Contract / Franchise/ Freelance consultant.
Shivam Driver'S Training Institute
-
Managing PartnerShivam Driver'S Training Institute Jan 2022 - PresentBegusarai, Bihar, India1 Bihar government transport department (MORTH) approved Motor Driving & Training Institute; Place of Motor driving & training of HGMV, HPMV/HTV, MGV, HMV, LMV & MCWG & Automated driving testing track for license purpose.2 A result oriented professional experience at various levels: 13 years in Automobiles Marketing and After Sales Service, Business Strategy, Team Management in cross functional environment in the two three & four wheeler Industry: Handling Service portfolio, Channel management, Customer Satisfaction, Marketing & amp; Activation, Network expansion, Training, Spares parts marketing, Product feedback 12+ years in Company Recruiter, HR Professional with distinct Plant & Corporate experience in OD-Change Management, IR, Recruitment, SAP and Policy Implementation.
-
Freelance RecruiterShivam Consultancy, Pune Apr 2016 - PresentPune, Maharashtra, IndiaFreelance Recruiter (Non IT Sectors) – A hardcore technical recruiter with 11+ years experience in corporate & consultancies in Automobile, Mechanical, Publication, Transportation, Hospitalities, Construction, Pharmacy & various sectors.Key functions: • Involved in end to end recruitment process - fitment analysis, negotiating salaries, Psychometric Test and background verification.• Create robust communication forums and facilitate employee engagement initiatives on a regular basis• Ensuring managerial effectiveness through action planning focused group discussions, interventions.• Engaging in retentions, HR consulting, people issues management.• Driving the process of rewards and recognition• Work closely with Group heads & hiring managers to understand recruitment needs.• Source candidates using a variety of search methods to build a robust candidate pipeline• Manage the overall interview, selection, and closing process.• Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations.• Expert to design company administration & organizing chart as per needs.
-
Senior Human Resources ManagerZois Charge & Air Cooler Limited Mar 2010 - Mar 2016Pune Area, IndiaSenior Manager – Personnel Technical Service Manager (Additional responsibilities, Based on previous jobs experienced)Responsible for 2 sisters companies personal & Administration activities. Reporting to Managing Director (Talab Group of Industries)Key Responsibilities:PersonnelRecruitment, Resourcing & DevelopmentManpower AllocationTraining Operations & Program DevelopmentHR Operations Generation of Monthly ReportsCoordination of Exit Formalities
-
Service ManagerPremier Limited, Pune ( In Light Vehicle Division) Feb 2008 - Feb 2010PuneDesignation: Assistant Manager – Service & SparesResponsible for All India Service / Spares Operations Reporting to General Manager – Marketing (LVD)Key Responsibilities:• Service / Warranty / Spares Policy formation with relevant formats• Creation of Service Infrastructure - pan India • Meeting with concerns departments.• Coordinating with various vendors for erection and commissioning of workshop• Service Engineer’s Appointment & allocation.• Training and deployment of Service Executives – pan India• Putting systems related to Service / warranty & Spares in place at HQ and at dealerships• Ensuring efficient customer service and feedback • Service Guide Book containing all the policies, formats and procedures printed • Implemented the PDI system before dispatching vehicles to dealer.Key Achievements:• So far opened 15 dealers in terms of Service and Spares infrastructure• Created Warranty and Spare Department• Appointed and trained 2 Spare Parts In-charge and 6 Field Service Engineers • Conducting 34 nos. Service promotional events like; free service camp – 22 nos., Local mechanics meet – 9 nos., Customer’s educational program – 3 nos. -
Assistant Manager – Workshop (Lcv)Bafna Motors Pvt. Ltd. Jan 2007 - Jan 2008Navi MumbaiKey Responsibilities:• Service / Warranty / Spares Policy maintain as per relevant formats of Tata Motors.• Warranty submission on Siebel software. • Pivotal in introducing Quick Service Bay System for the first time in the dealership which resulted in faster delivery of free service vehicles and also resulted in increasing the reporting population.• Successfully dealt with legal disputes that were related to poor service, warranty issues were sorted out and the matters were closed with withdrawal of cases and satisfactory reports.• Responsible for daily vehicle service related all issues.• Coordinating with various vendors for erection and commissioning of workshop.• Service Supervisor’s Appointment & allocation.• Ensuring efficient customer service and feedback.• Spare Parts business.Key Achievements:• Spare LVD spare parts business growth 35%.• Develop & maintain section wise job repair systems.
-
Area Service ManagerKinetic Engineering Limited . Chinchwad Pune Apr 1999 - Jan 2008Pune, Maharashtra, IndiaAreas handled Western Region (Maharashtra, Goa, Madhya Pradesh, Chhattisgarh), Eastern Region (Bihar, Jharkhand, Assam), & NepalReporting to Head – Assistant General Manager – Service & SparesKey Responsibilities:Ensuring efficient customer service and feedback. Responsible for 36 Dealerships & 2 Depots.Meeting with concerns departments.New product launching preparedness. Meeting Spare parts target and ensuring high fill ratio.Ensuring efficient customer service.Supported by 9 Field Service Engineers and 3 Technicians.Maintain zero level customers’ complaints. Site selection for proposed dealership & Service Centre.Layout planning of proposed dealership & Service Centre Coordinating with various vendors for erection and commissioning of workshop.Manpower Appointment.Meeting with concerns departments.Putting systems in place.Key Achievements:Appointing 68 nos. of dealerships and their workshops.Appointing 261 nos. of authorized sales & service centers (ASSC) and successfully nurture with his main dealerships.Conducting 327 nos. Service promotional events like; free service camp – 198 nos., Local mechanics meet – 96 nos., Customer’s educational program – 54 nos., and mileage race – 66 nos.Launched 11 new models in assigned territory.Successfully dealt with legal disputes that were related to poor service, warranty issues were sorted out and the matters were closed with withdrawal of cases and satisfactory reportsBagged three nos. of Kinetic Pride Award in the year of 2000, 2003, 2004 for resolution of field customer’s complaints and spare parts business growth 42%.Introduced free service check up camps, free pollution check up camp, discounted add-on services, engine treatments/flushing
-
Sr. Service EngineerKinetic Honda Motor Limited Sep 1997 - Mar 1999Reporting to Regional Manager - Customer Service.Key Responsibilities:Responsible for 18 Dealerships, 18 ASC & 1 Depots.Meeting with concerns departments.New product launching preparedness Meeting Spare parts target and ensuring high fill ratioEnsuring efficient customer service Supported by 4 Technicians.Key Achievements:Appointing 18 of authorized service centers (ASC).Conducting 30 nos. Service promotional events like; free service camp – 16 nos., Local mechanics meet – 9 nos., and mileage race – 5 nos.Launched 2 new models in assigned territory.Successfully dealt with legal disputes that were related to poor service, warranty issues were sorted out and the matters were closed with withdrawal of cases and satisfactory reportsCSI: Achieve targeted Customer Satisfaction Index through Products and Services
-
ManagerGarage Tools & Crankshaft Enterprises Jan 1997 - Aug 1997Reporting to Production ManagerKey Responsibilities:Meet the target daily production plan.Responsible for all floor shop activities.Meeting with client to understand his requirements.Meeting with all concern departments.Supported by 3 Floor shop supervisors.Key Achievements:Bagged with best contractor awards by Indian oil Corporation, Barauni for our organization
-
Trainee Service EngineerDcm Daewoo Motors Limited Aug 1995 - Dec 1996Reporting to Area Service Manager Key Responsibilities:CSI: Achieve targeted Customer Satisfaction Index through Products and Services.Ensuring efficient customer service and feedback. Meeting with concerns departments.New product launching preparedness. Meeting Spare parts target and ensuring high fill ratio.Ensuring efficient customer service.Supported by 9 Field Service Engineers and 3 Technicians.Maintain zero level customers’ complaints.
Rajeev Kumar Roy Education Details
-
Shivaji University, KolhapurB. E. (Automobile) -
Shridhar University, Pillani (Rajshathan)Master Of Business Administration (Mba)
Frequently Asked Questions about Rajeev Kumar Roy
What company does Rajeev Kumar Roy work for?
Rajeev Kumar Roy works for Shivam Driver's Training Institute
What is Rajeev Kumar Roy's role at the current company?
Rajeev Kumar Roy's current role is Managing Partner at SHIVAM DRIVER'S TRAINING INSTITUTE, BEGUSARAI Managing Consultant at SHIVAM CONSULTANY, PUNE.
What schools did Rajeev Kumar Roy attend?
Rajeev Kumar Roy attended Shivaji University, Kolhapur, Shridhar University, Pillani (Rajshathan).
Not the Rajeev Kumar Roy you were looking for?
-
Rajeev Kumar Roy
Student From Asansol Engineering College (Aec) And Working As Deputy General Manager In Bhel ( Engineering Giant Company)Bhopal -
-
2metlife.com, gmail.com -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial