Rajeev Mehta Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Managing the Cloud Infrastructure Environment for both Managed and Non-Managed services, this involves monitoring and managing backup infrastructure (both physical and virtual Windows servers over 250 TB of data across 1100 virtual and physical servers) and ensuring customers’ protected data/servers are recoverable

Auckland, New Zealand

• Infrastructure/ Desktop/Application support to JR Duty Free Airport Stores, Warehouse, DC and Support office.(Auckland, Wellington and Christchurch)• Managing user accounts in Pronto • Point of sale environment testing, EFTPOS Testing. Assisting new stores with IT configuration and deployment including deployment of point of sale.• Printer support (Fuji Xerox, EPSON Thermal Printer, SATO Label Printer) and Warehouse Equipment Support(Intermec Scanner Guns CK71, Motorola Scanners and Card readers)• Windows server/networking support including active directory, Exchange, Terminal Server and operating system deployment.• Managing File Server, Folder Access on Windows Server and QNAP NAS. • Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups• Network analytical support(WAN and LAN utilization/network monitoring) using EXINDA and incident reporting to network service providers• Managing backups (Daily and Weekly) using Symantec Backup Exec for Windows and Trilead for backing up VMWARE VMs• Documentation and Training to Sales Managers; EFTPOS and POS Testing, creating knowledgebase articles. Version control of documents. • VOIP Phone support and configuration (MITEL PBX), mobile phone support (IOS, Blackberry and Android devices), enrolling devices using MDM (Meraki).• Liaison with IT vendors for supply and support of hardware, software andServices

Auckland, New Zealand

Responsibility Snapshot - 1st and 2nd level support to Qantas Airlines staff globally either by remote, phone or email (Fujitsu’s One of the biggest IT project in Australia)- Novell, Citrix, MS office and Outlook, Windows XP, OCS, Active directory and lotus notes support- Blackberry, IPad, IPhone, BES account configuration and support - Support for Cloud services like MDM, Canon Printers and VCSaaS - Office 365 Account Management - Used SCCM and Novel Console for software deployment and remote access - Bag tag scanner, boarding pass scanner and printer, MFD support and configuration with Qantas applications- Working with high severity incidents, service requests and coordination with resolver groups and other third-party vendors (IBM, Telstra, Amadeus, SITA)- Managing High Priority Incidents from start to closure

Gurgaon, India

Responsibilities Snapshot: • Complete ownership of the process and people assigned to meo P/L responsibility of the accounts managed by me• Ensure smooth, consistent and error free service delivery to the clients• Proactively monitor and detect any deviation from the mean of the process and take immediate corrective actions• Manage the expectations of the employees and keep the attrition below 20% (annual)• Act like a subject matter expert for all revenue cycle management related functions including billing and AR to trouble shoot the problems and educate the team members• Prepare weekly and monthly dash boards and review the health of the accounts with Sr. Manager, DPE and GM• Attend and answer to all client queries with-in 24 hours and keep the client’s satisfaction index above 9 points on the scale of 0-10Performed Knowledge Transfer for the Health care providerKey Responsibilities area:• Ensuring the smooth delivery of the process and all the SLA/KPI’s are met on monthly basis.• Monitor production planning & ensure optimum resource utilization.• Maintaining the checklist/planning of monthly and quarterly closing.• Coordinate tasks with dependant departments.• Managing escalations and working towards issue resolution which involves coordination and liaison with financial controllers, legal representatives, clients and other concerned departments.• Facilitate new transitions into process; analyze process metrics & performance reports.• Ensuring all the mandatory compliance & SOX controls.• Half Yearly & Annual Performance evaluation and appraisals of the team members. • Administer Training and documentation in the Process.Professional Achievements: - Awarded GEM (Going Extra Mile) award for the last Quarter of 2010- Awarded Zero Attrition Champ for the Second Quarter of 2010- Awarded Manger SHINE for the first Quarter of 2011