Forecasts goals and objectives for the department and strives to meet them.• Hires, trains, motivate, counsels and monitors the performance of all service department staff.• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.• Strives for harmony and teamwork within the department and with all other departments.• Develops and implements a marketing plan which promotes new and repeat business.• Accounts for all documents; ensures that none are missing, and all are processed correctly.• Directs and schedules the activities of all department employees.• Facilitates and/or conducts technical training to employees• Monitors technicians' daily productivity reports and corresponding payroll records.• Monitors and follows up on parts orders with the parts division to ensure availability.• Establishes and maintains good working relationships with customers to encourage repeat and referral business.• Informs repair technicians of time allowances on each repair order.• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.• Ensures that the work areas and customer waiting area are kept clean.• Prepares pricing guides and maintenance menus for frequent labor operations.• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.• Maintains safe work environment.• Maintains a professional appearance.• Other tasks as assigned by Service Manager

Conducting theory classes on the Automobile Subject and giving Practical worksMAIN TOPICS OF TECAHING FOR THE BTEC LEVEL-3 EXTENDED DIPLOMA STUDENTSVehicle Electrical and Electronic PrinciplesEngine Electrical Charging and Starting SystemsPetrol Injection Systems for Spark Ignition EnginesOperation and Testing of Vehicle Electronic Ignition SystemsVehicle Electronic Ancillary and Information SystemsHeavy Vehicle Braking SystemsVehicle ProjectMAIN TOPICS OF TECAHING FOR THE BTEC LEVEL-2 EXTENDED CERTIFICATE STUDENTSVehicle Engine System PrinciplesRoutine Vehicle Maintenance

Ensure full utilisation of workshop available labour and resources to achieve planned operational targetsSupervise subordinates to produce quality workAssist the staff technically and trains themEnsure that the technicians carry out the jobs within the allotted time. Ensure the most effective use of available time and equipment.Ensure all pre-orders are approved and obtains customer approval for all additional work

Giving training for Cad students and Making shop drawings for commercial buildings and road drawings in CAD 2006&2007.

Conducting theory classes on the Automobile Subject and giving Practical works, Maintain discipline among Trainees and maintaining the Machines in the workshop

 Receiving customer request for the vehicle service and issue job cards for the work. Following up with workshop for timely preparation of the vehicle Schedule jobs and make estimation for the service to be undertaken Inspecting and approving warranty claims Delivering the vehicle to customer with final check-up and coasting