• Program Management• Stakeholder Management• Team Leadership• Delivery Management• Client Relationship

• Manage the Operations (SALES and TECHNICAL) for U.A.E, Rwanda and Zambia.• Ownership of expansion to other potential countries.• P&L Owner

• Developing New Markets for IT Solutions Business o Developed Zambia Operations in 2021• Developing Service Lines based on Market demands o Focusing on developing Software Testing – As a service line o Carved out Business Software Solutions in 2022 generating revenue in 2 countries. o Carved out a Data Center Power and Cooling consulting division in 2022• Redesigned Organization strategy for low-margin solutions.• Responsibilities Include: o Partner Solution Evaluation o Partner Management o Solution Sales for the identified GTM o Project Delivery Governance

Business Unit LeaderFocus on Account Management and GrowthNew Business AcquisitionP&L Owner

Business Unit LeaderFocus on Account Management and GrowthCreate scale to improve Predictability and Re-usabilityTeam consists of Engagement Managers and Delivery Managers

Standardizing Program Management / Project Management framework across business verticals. Leveraging ITIL Framework for standard delivery model across all global projects.

Lead a team of Professional Transition / Transformation Managers and Project Managers to :- Transitions of Customer Services to HP Services.- Transformation of IT Infra landscape around Messaging, Remote Delivery, IT Asset Management- Delivery Projects under the umbrella of Transition Programs.- Greenfield builds of Infrastructure for Core Banking solutions- IT Automated tools for Environment management.

Leading a team of Project Management Professionals for all ITO Projects for India. Projects spanned across Data Center, Networks, End User Services, Security and IT Asset Management, among the prominent areas.

Interfacing with the CIO for ASEAN countries for services across the length and breadth of Services that Hewlett Packard provides.One single point of interface to the customer for HP Services.

Interfacing with the CIO for India for services across the length and breadth of Services that Hewlett Packard provides.One single point of interface to the customer for HP Services.

Leader for GMAP for Hosting Services, that included- Unix- Wintel- Database- SAP Basis- Data Center

- Application Packaging- Desktop automation- Field Services- Remote Deployment

Operations Manager Engineering and Hosting Services - India--Engineering Application and Infrastructure Support for General Motors--Hosting of Infrastructure services for General Motors

Service Manager GMAP - Managing Incidents / Change / Problems and Release

Responsibilities included :- Managing Service Desk- Request Management for SCB- Service Reviews with Vendors- Increase FCR in Service Desk

Responsible for :- Business Development for Government and Private Customers- New services launch- Technical Support

Responsible for all Compaq High End Server and Storage Support for clients.Leading a team of 20+ senior support engineers.

Field Engineer supporting Digital, Compaq hardware