Rajeev Ramesh Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

I got opportunities to work with various business functions (AML, CASA, Cards, Lending, Trade, Payments..etc). I spent most of my time supporting financial organizations and helping them improve customer experience, improve revenue and optimize their cost of delivery.

Bengaluru, Karnataka, India

Gurgaon, India

- Working with regional leadership to develop India Client Experience (CX) Execution plan- Developing and cascading communication plan to leadership on shortlisted firm priority accounts- Preparing reports for Leadership meetings showcasing client experience findings for respective Service Line\Market Segment\Global Accounts- Reviewing/mining client feedback for trends/insights- Preparation of marketing collaterals and presentation, case studies, etc- Conducting win/loss reviews on our key strategic wins/losses & summarizing findings with key stakeholders- Responsible for on boarding BD new hires and train them on BD structure, priorities, sales enabling tools, policies etc.- L&D SPOC: Elevating sales proficiency of BDE by arranging learning sessions on key strategic solutions

Gurgaon, India

- Managing a team of 10 supporting Global/EMEIA/Americas/APAC Regional Client Experience Manager/Leader- Working with Region Implementation / offshoring Leaders to identify key accounts to promote "Account Management Services"- Develop and articulate proof of concept for clients including strategy, work scope, staffing, engagement setup and execution- Responsible to help build, mentor and retain a high impact Account Coordinator/ Client Experience team- Responsible for consistent high quality service is provided to the offshore teams by GDS team- Leading Offshore transitions and implementation- Preparation of "Marketing Collaterals" and presentation, case studies, etc- Recruitment of resources (Associate, Sr. Associate, Team Leader)- Responsible for developing existing business footprints & also identify new areas of businesses for Account Management Support / Client Experience Support

Gurgaon, India

- Monitor operational measures (e.g. utilization, KPIs, Minimum commitment versus Actual hours offshored)- Coordinate with Offshoring Program manager to ensure effective transition of work- Drive Quality culture and promote process improvements in the team

Gurgaon, India

I was part of the Subordinate Lien Risk Management (SLRM), under HL&I (Home Loans and Insurance) vertical, Global Management Operations for US Mortgages. My role was to manage/help team to track down the Senior Lien Mortgage entity on the account, as mortgage loans in the US are treated as marketable securities and gets service released to various mortgage companies on a frequent basis.

Gurgaon, India

- Manage Customer Experience Analytics for NPS Improvement & sustenance plan for world's largest credit card issuer- Participate in Operations/Relationship calls with the client stakeholders to review process requirements- Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines- Coach individual team members, provide development feedback, and own administrative responsibilities- Handle escalated customer disputes cases and carry out charge back / write off, as applicable- Workflow Management to comply to SLA parameters - Performance Management of Team & Team Member to achieve monthly SLA targets- Identify training needs to up-skill production staff & nominate for specific trainings- Attrition & Absenteeism Control to meet utilization targets- Employees performance Appraisal on mid-year & annual basis

Gurgaon, India

- Handling requests received from customers to investigate and resolve discrepancies in their credit reports by contacting FIs via correspondences or phone - Conducting process training to new hires- Assisting as Subject Matter Expert to new hires during OJT and learning curve - Change management, Technical Escalation Handling and MIS Reporting’s for business vertical

Gurgaon, India

Responding to "Consumer Disclosure Report" requests form the end clients who have been denied an account by the financial institution (FIs) basis Chex Systems Inc, Report. [Chex Systems Inc, is a nationwide consumer-reporting agency governed by the Federal Fair Credit Reporting Act (FCRA)]