Rajeev Ramesh Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

I got opportunities to work with various business functions (AML, CASA, Cards, Lending, Trade, Payments..etc). I spent most of my time supporting financial organizations and helping them improve customer experience, improve revenue and optimize their cost of delivery.

Bengaluru, Karnataka, India

Gurgaon, India

- Working with regional leadership to develop India Client Experience (CX) Execution plan- Developing and cascading communication plan to leadership on shortlisted firm priority accounts- Preparing reports for Leadership meetings showcasing client experience findings for respective Service Line\Market Segment\Global Accounts- Reviewing/mining client.

Gurgaon, India

- Managing a team of 10 supporting Global/EMEIA/Americas/APAC Regional Client Experience Manager/Leader- Working with Region Implementation / offshoring Leaders to identify key accounts to promote "Account Management Services"- Develop and articulate proof of concept for clients including strategy, work scope, staffing, engagement setup and execution.

Gurgaon, India

- Monitor operational measures (e.g. utilization, KPIs, Minimum commitment versus Actual hours offshored)- Coordinate with Offshoring Program manager to ensure effective transition of work- Drive Quality culture and promote process improvements in the team

Gurgaon, India

I was part of the Subordinate Lien Risk Management (SLRM), under HL&I (Home Loans and Insurance) vertical, Global Management Operations for US Mortgages. My role was to manage/help team to track down the Senior Lien Mortgage entity on the account, as mortgage loans in the US are treated as marketable securities and gets service released to various mortgage.

Gurgaon, India

- Manage Customer Experience Analytics for NPS Improvement & sustenance plan for world's largest credit card issuer- Participate in Operations/Relationship calls with the client stakeholders to review process requirements- Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined.

Gurgaon, India

- Handling requests received from customers to investigate and resolve discrepancies in their credit reports by contacting FIs via correspondences or phone - Conducting process training to new hires- Assisting as Subject Matter Expert to new hires during OJT and learning curve - Change management, Technical Escalation Handling and MIS Reporting’s for.

Gurgaon, India

Responding to "Consumer Disclosure Report" requests form the end clients who have been denied an account by the financial institution (FIs) basis Chex Systems Inc, Report. [Chex Systems Inc, is a nationwide consumer-reporting agency governed by the Federal Fair Credit Reporting Act (FCRA)]