• Provide Support to clients related to all IT Infra related problems.• Provide support on Active Directory & O365 user account management.• Efficiently and effectively perform technical requirements on windows based machines.• Provide hardware/software/network problem analysis and resolution support over the Phone/Remote.• Personal dedication to providing high quality, superior service at all times. Ability to finish what is started.• Integrating as a cross-functional team player in a fast-paced environment where all information is shared.• Working on tools like Service Now (ITSM) i.e. Ticketing tool, MSTSC, MSRA, Dameware, Solar wind Monitoring.• Handling user’s account administration in various business applications including adaptive authentication and login troubleshooting.• Mentor and support members of team (both on-shore and off-shore) to assist in completing their tasks and meet objectives.• Continuous coordination with the overseas client related to incident handling and service request fulfilment processes.

• Windows Server Installation, client connectivity & Troubleshooting with the installation of Domain Controller.• Oversee installation of Operating System and application software, deployment of servers, network, console, power and monitoring the same.• Real-time and critical situation handlings like server crash, all services down, server restoration.• Farvision ERP administration, with updation of Patches, daily backup of databases.• Antivirus Software management, daily threat & system health check and updation of virus definitions on daily basis.• Firewall (Cyberoam) monitoring, policy updation, rule creation, access level permission. • Installing the video & audio CCTV surveillance system with DVR system, using Different types of cameras to a premises and Connecting Cameras to the system.• Designing, installation and commissioning of complete CCTV Setup (analog and IP), Access control systems, Biometric Devices & time attendance system.• IT Policy Controls & Updation.• Installation and up gradation of software and hardware.• Administration & maintenance of Servers.• Configuration, integration and testing of installed systems, applications & software.

• Responsible for handling any IT project from the front.• Managing projects from initiation stage to closing.• Effectively make the plan of the particular project.• Presenting the plan in front of seniors and take suggestions from them.• Giving presentation to the Junior Staff and make them understand the important aspects of the project.• Ensuring that all the resources are available for the project.• Delegating work and supervising the activities of junior staff.• Recommending and implementing technological improvements and efficiencies.• Responsible for design of systems for projects.• Negotiating with suppliers to obtain resources or materials.• Conferring with project personnel to identify and resolve problems.

• Windows 2000, 2003 & 2008 Domain Server Installation, client connectivity & Troubleshooting with the installation of Additional Domain Controller.• Oversee installation of Operating System and application software on Windows, deployment of servers, network, console, power and monitoring the same.• Real-time and critical situation handlings like server crash, all services down, server restoration.• LAN / Wireless LAN implementation through Managed & Unmanaged Switches.• Network Management & its Security.• MPLS Connectivity and its Monitoring.• Server, LAN and WAN optimization.• IT Security Administration.• VNC Configuration and team viewer configuration.• Trend Micro & Symantec Anti-Virus Deployment & Administration.• IT Policy Controls & Update.• Installation and up gradation of software and hardware.• Administration & maintenance of FTP Servers.• Handling a team of 12 – 15 AMC technicians & respond to their queries.• All Windows Desktop OS Installation & Troubleshooting.• Desktop maintenance for the entire company (About 500 PCs.)• Devise strategies for Disaster Recovery Management, including planning and designing servers for backup and recovery of database information.• Installation & Maintenance of DLT & Autoloader.• Maintaining archived data on tape & hard disk drives using RAID (Hardware & Software RAID) on HP Storage Works MSL 2024 Tape Library.• Installation, Troubleshooting & Monitoring of Wi-Fi Zone & V-SAT setup at various Sites of Sahara Prime City Limited.

• OS installation: - Windows XP, 2000, 98 and Windows 2000 & 2003 Server.• Assembling, hardware up gradation troubleshooting. • Windows maintenance, dual booting, upgrade & update the windows.• MS outlook configuration, Outlook backup & restore and troubleshooting.• Disk Management, partitions.• Printer installation and troubleshooting.• Antivirus update & virus protection.• Scanner configuration & troubleshooting.• Troubleshooting of hardware and O/S.• Basic Networking, Map drive, Data sharing.• TCP/IP Configuration, Internet Maintenance.• Data Cards configure and troubleshooting. • Remote desktop and Remote assistance.• Wireless Networking, Networking in Domain environment.• Basic Firewall configuration.• SQL Server Installation and Its backup and Restore. • User Profiles Backup and Restore.• Sharing folder, sharing device & Printer.