Rajeev Shukla Email & Phone Number

Kolkata, Wb, In

Gurugram, Haryana, India

Kolkata, West Bengal, India

• Leading a big team of Commercial Delivery managers and Commercial managers• Responsible for stakeholder communication/engagement at the middle and Senior management level in customers' / stakeholders' organisation• Build and lead a high performing operations team and lead the Team Managers, their SMEs and Associates• Owns implementation of operational service strategy across standard, bespoke/ non- standard products and services and own complex customer relationships.• Identify training and development needs for the team and liaise with the training process specialist for the fulfilment of these where appropriate.• Ensure successful delivery of compliance obligations with internal regulations and policies• Creates and implements business change including process improvements within the team and across teams, creating an environment of continuous improvement• Responsible for resourcing, people management, performance vs. end customer SLAs/commitments, efficiencies and implementing service strategy, process improvement and transformations within his team along with managing relationship with the market unit operational contacts and first or second point of escalation for service-related issues.

Kolkata, West Bengal, India

• Leading a Commercial Delivery team of 40 members and ensuring delivery of an excellent customer experience• Accountable for Process Improvements, Participation in different projects, Revenue Assurance, Cost Validation, Reconciliation, P&L Closing, Forecasting, Variance analysis, Gap plans, Obligation Management, Debt Management, Analysing the prospects and suspects, Uplift of Gross Margin, Contract Governance, Query Management, Negotiation• Manage 20M GBP contract as contract manager on a very critical and complex contract and identified internal savings of GBP 625K and external of GBP 450k• Ensure profitability of the contract• Own risk, obligation, and contract governance for the contract• Creating a negotiation strategy, providing guidance on a situational basis to the sales and delivery teams towards managing the negotiationsLeading/ supporting negotiation of deals (both with clients and suppliers) for the account• Developing appropriate commercial solutions for the business taking account of issues/risk related to Sales, Delivery, Legal, Finance and Risk.Financial Analysis & other commercial reporting like reconciling the revenue and cost, base lining of service etc.

Gurgaon, Haryana, India

Managing team with L2C environment. Ensuring improved customer experience and Csat. Managing agreed SLAs and process flows for different BT product and services. Service request management for Global customer and ensuring on time billing. Correct inventory management is one of the key deliverable of my team. Driving continuous improvement and customer experience culture.

Sec. 137, Noida

Manage back office operations for Capgemeni (Patni computers India Ltd) for US health insurance customer and deliver client services. Responsible to manage a team of 20 FTE and deliver high volumes during annual enrolment periods.

Noida Area, India

Master'S Degree, History

Bachelor'S Degree, Mass Communication/Media Studies

I Sc, Science