Senior Product Manager
Current- Spearheaded the Product development of an AI-powered (NLP and LLMs) Business Conduct Monitoring capability that was built from ground up backed by extensive user research and iterative UX design, resulting in 30X.
- Led implementation of AI/ML data-driven Guided Selling Sales Acceleration capability (planner) and Guided Coaching capability (iCoach) on Salesforce to 1000+ Commercial Sales users. These capabilities were built as a.
- Led a team of Data Science, Engineering & Salesforce professionals through all phases of model development and custom product solution delivery from product vision, planning, design, usability, and quality of releases.
- Analyzed product metrics and trends to assess product health and improvement opportunities; Gained deep understanding from users through side by side sessions, identify, and fill product gaps and generate new ideas.
- Managed, coached, and grew a small team of product managers who manage product life cycle to tactical execution.
- Drove the team’s mission to make the platform intelligent by harnessing the power of data, machine learning, and artificial intelligence to enable the Sales, CRM, and Marketing colleagues to create meaningful customer.
Oct 2018 - Present
