Rajeev Thomas Email & Phone Number

• Spearheaded the Product development of an AI-powered (NLP and LLMs) Business Conduct Monitoring capability that was built from ground up backed by extensive user research and iterative UX design, resulting in 30X increase in Non-Compliance detection and 10X faster case evaluation.•Led implementation of AI/ML data-driven Guided Selling Sales Acceleration capability (planner) and Guided Coaching capability (iCoach) on Salesforce to 1000+ Commercial Sales users. These capabilities were built as a true ‘app exchange’, offering with complete configurability in any Salesforce instance.•Led a team of Data Science, Engineering & Salesforce professionals through all phases of model development and custom product solution delivery from product vision, planning, design, usability, and quality of releases.•Analyzed product metrics and trends to assess product health and improvement opportunities; Gained deep understanding from users through side by side sessions, identify, and fill product gaps and generate new ideas that improve the user experience and drive growth.•Managed, coached, and grew a small team of product managers who manage product life cycle to tactical execution. •Drove the team’s mission to make the platform intelligent by harnessing the power of data, machine learning, and artificial intelligence to enable the Sales, CRM, and Marketing colleagues to create meaningful customer experiences and unlock new outcomes

•Responsible for driving the vision, strategy and execution of core One Amex platform product offerings of One Data (data layer and Function as a Service Framework) and One App (Enterprise-focused micro frontend framework to build quality, modularized and scalable web applications). These products reduced time to launch new features on amercianexpress.com by ~70%, consolidating 22 portals into a global platform with reusable experiences. The One Amex platform became the company standard for building modern web applications.•Defined a strategy and roadmap of improving the framework and self-Service capabilities of the core One Amex Frameworks (One App & One Data).•Developed an in-depth understanding of the business objectives; evangelized product vision and built trust by maintaining an accurate & achievable roadmap with stakeholders; translated roadmaps into manageable product backlog.

•Core member of the team that led the strategy and development of Financial Service APIs that powered web & mobile card member servicing and built award winning products for americanexpress.com, including Receipt Match and others.•Supported the initial Amex for developers’ APIs to support the Open Banking initiative and enable key partners (such as Intuit, Yodlee, Plaid, and Concur) to securely access APIs, which diminished data scraping by 95%.•Key member of multiple initiatives to enrich Amex transaction data. Integrated Square receipts, Amazon SKU level data, geolocation of swipe location, membership reward points and merchant relevant info into transaction API which decreased dispute volume and increased digital engagement and customer satisfaction.

•As a consultant, played a key role in defining business architecture and domain object modeling for financial data APIs used across the American Express.•Significant expertise in data mapping and analysis across multiple complex diverse American Express backend systems.• Put together comprehensive Self Servicing documentation from a quick integration guide to a wide range of frequently asked questions, self-help tools and other supporting documentation needed by the API Consumers.•Worked closely with both Product Managers on drafting a product road map with the goal of achieving the key performance indicators / outcomes defined for the initiative.•Worked as core developer consultant for Deutsche Bank in creating a central repository for client data relating to Standard Settlement Instructions and Confirmation Preferences.