Proven leader with extensive experience in managing operations and P&L accountability for high-stakes business functions in the logistics and cash management industry. Adept at driving profitability, optimizing costs, and delivering operational excellence while ensuring compliance and customer satisfaction.Core Responsibilities:P&L Management: Full ownership of the territory’s Profit & Loss, ensuring financial performance through cost control, revenue optimization, and strategic decision-making.Territory Operations Oversight: Led daily operations across the region, aligning infrastructure, manpower, and resources to achieve operational and financial goals.Cost Optimization: Designed and executed cost-saving initiatives to enhance profitability without compromising service quality.Logistics and Fleet Management: Directed logistics operations, including fleet deployment, route optimization, and maintenance to achieve efficiency and timely service delivery.Manpower and Resource Planning: Managed a diverse workforce to ensure maximum productivity and alignment with operational demands.Compliance and Risk Management: Partnered with regulatory bodies (RTO, Police, Municipal Officials) to ensure adherence to laws and address operational risks proactively.Customer Experience Leadership: Delivered exceptional service standards by ensuring seamless operational processes and timely issue resolution.Process Excellence: Conducted regular audits and implemented process improvements to maintain operational integrity and drive continuous improvement.Key Achievements:Delivered consistent financial growth by achieving targeted P&L goals and improving cost-efficiency metrics.Enhanced fleet and logistics operations, reducing downtime and increasing service reliability.Strengthened compliance frameworks, ensuring uninterrupted operations and mitigating risks effectively.Drove strategic initiatives that improved process adherence and elevated customer satisfaction levels.

• Take end-to- end responsibility of ensuring seamless operations at FC (Fulfilment Centre), in compliance with company’s policies and vision• Setup layout and ensure efficient space utilization• Adhere to all warehousing, handling and shipping legislation requirements• Deep dive and acquire an extensive knowledge of emerging industry practices, ideas for improvements/KAIZEN and apply when solving business problems• Responsible for floor 5S & hygiene• Liaise with clients, suppliers and transport companies• Coordinate with various stakeholders & support functions and identify/implement actions towards achievement of cost, speed and reliability targets• Strong on leadership and man -management skills. Able to lead 500-1000 people on floor at any given time; manage expectations and people issues.• Recruit, select, orient, coach and motivate employees• Set and clarify requirements and expectations for Supervisors, measures performance, provides feedback, and accountable for their performance and the performance of their teams• Responsible for design and lean thinking, EHS Compliance.• Manage stock control and reconcile with data storage system• Report KPI’s, executive updates, perform RCA’s and identify potential opportunities for improving supply chain operations• Business process improvements towards customer satisfaction & efficiency with thorough understanding of lean management fundamental

As the Manager of Operations at Ecom Express, I oversee end-to-end logistics operations, ensuring compliance with company policies and industry standards. My role involves managing large teams, optimizing workflows, and enhancing operational efficiencies across the supply chain.Key Responsibilities:Supervise First Mile, Mid Mile, and Last Mile logistics, ensuring timely processing of shipments.Lead a diverse team of up to 1000 individuals, fostering a collaborative environment that encourages teamwork and open communication.Implement strict quality standards to enhance service delivery and customer satisfaction.Develop and execute operational strategies to optimize cost, speed, and reliability while adhering to regulations.Monitor KPIs and drive continuous improvement initiatives to exceed operational targets.Coordinate with stakeholders, including clients and suppliers, to enhance service delivery.Analyze processes, identify areas for improvement, and implement best practices.Manage inventory control and ensure accurate reconciliation with data storage systems.Conduct regular audits to maintain high operational standards and compliance.My focus is on creating a motivated workforce and delivering exceptional logistics solutions that meet customer needs. If you’re interested in operational excellence and supply chain efficiency, let's connect!

Achievemento Opened -31 New locationso Opened 1 new Hub.o Created 4 new Cluster Zone.o Milk run and Line restructuring to reduce shipment TAT.o Productivity based manpower utilizationo Better control of Security at hub and last-mile - resulted in fewer theft and loss cases.These resulted in reduced fuel expense of FEs, increased service availability areas which resulted in more business 18 K per dayshipment in 2018 to 42 K Shipment per day at the end of 2020

- Achieved a target of opening 27 DC in 15 days and made it operational with manpower (Malda Belt -WB)- Handled 69 DC, 676 Pin code, 8700 shipment volume per day (Kolkata – WB) Other Key hands-on experience of Handling: -▪ Biggest Pick-Up point, BAU- 32-35 K shipment per day▪ Biggest RTS Centre – 9.5 K shipment per day▪ Biggest Hub (Cross Dock/Inbound/Outbound) – 55-65 K shipment per day▪ Robust Airport Operations handling experience.Achievements- Increased First-mile processing from 200 volumetric shipments to 380 shipments per day.- Successfully Implemented organization’s new concept of PTB, resulted in fast processing of shipment and reducedleakages and total man-hours- Created a process for the Line hold Department from scratch.- Created a virtual hub at the local Level and helped the organization to reduce the use of vehicle by 25 % and cost by 18 %

-Promoted as Cluster Head (CH) within 1st year of my joining. Given the responsibility to handle and transform the mostpainful/troubled area of West Bengal. Difficult because these areas were located on Bangladesh's Border.-Handled the responsibility of 11 DC, volume – 1200 Shipment per day, with delivery success ratio above 80 %-I also opened 3 new DCs in my 13 months short tenue and with a total increased volume of 1900 shipment at the end of myCH tenure.

- Hired as 1st DC head in West Bengal by Ecom Express, and within 1st month of joining I was given the extra responsibility of 2 more DC due to manpower crunch. I successfully handled 3 DC and 3 times unexpected load than the actual projection.