As the Head of the Used Car Department, I lead end-to-end operations, driving profitability and market share growth. My responsibilities encompass full P&L management, procurement, refurbishment, sales, marketing, training, logistics, and delivery. I’ve successfully aligned the department with budgeted profitability targets and achieved 100% volume objectives.Key Achievements:Business Continuity: Established and executed effective business continuity plans during the pandemic, ensuring sustained operations and revenue streams.Digital Transformation: Spearheaded the development of digital footprints, including the launch of a dedicated website, integration of ERP systems, and partnerships with key marketplaces.Customer Experience: Maintained high levels of customer experience, utilizing market intelligence to monitor and enhance the customer journey.Operational Excellence: Revamped internal workshops to meet the specific needs of the used car department and developed comprehensive certification programs (CPO).Supply Chain Leadership: Built a robust supply chain network across the UAE, aligning stock availability with customer demand planning strategies.Vendor Relationships: Fostered and maintained strategic relationships with GCC vendors, focusing on vehicle sourcing for export markets.B2B Sales Network: Managed a network of dealers across UAE, GCC, Africa, and CIS, driving bulk sales through a well-established B2B model.Process Optimization: Developed and implemented SOPs, ensuring departmental compliance and operational efficiency.Talent Development: Designed and executed training and development programs, enhancing employee skills and performance across all sections.Strategic Decision Making: Demonstrated the ability to make complex decisions while preserving key relationships and maintaining a positive employee experience. Expertly managed large-volume pricing in both procurement and sales, leveraging market data analytics to maximize profitability.

Key Responsibilities & Achievements:Operational Leadership: Administer and coordinate purchase and sales operations, ensuring seamless execution across departments.KPI Development: Design and implement effective KPIs for the team to drive performance and achieve organizational goals.Strategic Planning: Cascade Balanced Scorecard (BSC) operational action plans to the purchase, sales, and export teams, ensuring full utilization of reporting systems.Inventory Management: Strategically manage stock to align with market demands, procuring the right inventory at the right price.Market Expansion: Focus on developing new export markets for used cars, particularly in the GCC and Africa regions.Digital Experience: Collaborate with the marketing team to enhance the digital customer experience through websites and mobile apps.Compliance & Innovation: Ensure adherence to VAT, customs regulations, and organizational SOPs while fostering innovation and result-oriented practices.Team Motivation: Inspire and motivate the team by encouraging the implementation of KAIZEN principles to optimize day-to-day operations.

Over 7 years experience in used car procurement and pricing and 10 + years experience in Automotive industry.Strong skills in market analysis ,pricing,Quality assessment of used cars for export and Certified Pre-owned.Areas of expertise:Used car procurement and pricing.Team building.Team management.Price management used car Export.Certified Pre-owned Quality evaluation and pricingSOP development.Trade-in.New business development.

Purchase and procurement,Quality assurance,Stock management.