Rajeev Agarwal Email & Phone Number

Santa Clara, California, Us

• Delivered critical contribution to defining Oakley Radar Pace product capabilities and priorities: a product providing athletes with a unique training program experience, including performance tracking and real-time voice-activated coaching. □ Integral in defining product limits and prioritizing the importance of different user behaviors.□ Product definition was subsequently utilized by multiple global teams to prioritize their own development and testing. □ Enabled this functionality in five different languages through effective cross-functional collaboration with ASR, Localization, QA, and Dialog teams.• Executed a detailed market analysis of competitive offerings in the Internet of Things (IoT) vertical.• Promoted knowledge sharing by providing teams with guidance on spoken dialog systems and associated benefits/challenges.□ USA Today Review: “The Radar Pace, which Oakley developed together with Intel, is already a polished conversationalist… Conversations with Radar are closer to normal human interaction than anything I’ve experienced from a personal device. “

Espoo, Southern Finland, Fi

• Helped differentiate Nokia from the competition as a key member of the Nokia Technologies group; conducted competitor analysis and developed innovative products in the mobile space. • Optimized product effectiveness by managing visual/spoken user interfaces, logging & analytics, and hardware platform requirements.

Santa Clara, Ca, Us

• Oversaw speech, natural language understanding (NLU), and dialog components for Telenav navigation applications (Navigator & Scout), comprising over 30 million mobile subscribers at that time.• Drove business development by leading vendor & technology offering analysis, presenting actionable suggestions, and negotiating key licensing contracts.• Fundamentally changed the drive-time user experience by conceiving, designing, and patenting a new multi-modal interface. • Captured improvements in accuracy, speed, and platform stability by spearheading a massive speech recognition platform overhaul.• Controlled all speech recognition, natural language understanding, text-to-speech, and dialog needs for the company.

San Antonio, Texas, Us

• Measured and managed customer experience across multiple channels in an over 10,000-seat contact center. • Drove improvements in customer experience by proposing enhancements to Speech IVR, Intelligent Contact Routing and Work Force Management Systems

Franklin, Ma, Us

• Created the organization’s roadmap for future product and service offerings, encompassing best-in-class IVR solutions for customer phone call management, using an innovative voice hybrid approach.• Generated a product roadmap for the voice platform, including a detailed release schedule for the next year.• Formulated an analytics service offering targeted at providing end-to-end reporting and analytics

Sunnyvale, Ca, Us

• Active member of the Sponsored Search Group, adeptly defining requirements, ensuring effective communication across multidisciplinary teams, detecting and resolving areas of weakness, and reporting progress to senior management.• Facilitated the proposed Google-Yahoo! sponsored ads deal by defining requirements for two critical components. Developed experimentation framework for the new platform and executed Google data gathering and analysis.• Drove proper administration of enterprise information by proposing a data governance guideline implementation plan for all sponsored search components.• Supported best practices by preparing and presenting a report on conversion rate calculation across Yahoo! properties.

Us

• Managed and optimized all speech recognition applications across the Adomo Unified Messaging platform, proficiently adding significant new features. • Conceived, designed, managed, and filed a patent for an automated voicemail transcription prototype for the speech platform: an important feature for mobile and busy users. • Maximized product effectiveness by repairing deficiencies and enabling speech platform analysis, tuning, and reporting.• Defined the speech grammar localization process to Canadian French. Completed the localization on time, successfully managing a team of external contractors.

Burlington, Ma, Us

• Instrumental in defining new product vision and contributing to design, data analytics, process improvement, and tools development.• Led the definition and design of large packaged applications: Call Steering and Caller Authentication & Directory Assistance, involving US and Canada-based teams of up to 10 people and project lifecycles of 12-18 months.• Commanded product requirement definition, component design, and deployment process development for packaged applications.• Supported long-term business viability by actively contributing to business and ROI analysis as well as project cost estimating.• Optimized products by designing innovative solutions that were incorporated into Nuance products, including a data-driven disambiguation engine (awarded patent) and automatic prompt/grammar generation.• Reduced Call Steering applications deployment time by 50%; served as sole designer of tools & processes to support initiative. • Facilitated cross-functional communication as primary liaison between research, professional services, and applications engineering.• Technical lead for the world’s first “How may I help you” style call steering application at Sprint PCS. Supported similar projects for Bell Canada, Washington Mutual, and AT&T.• Drove an effective deployment function, delivering key contribution to pre-sales, requirements gathering, high-level call flows, detailed UI design, usability testing, grammar development, and tuning.

Dallas, Tx, Us

• Developed speech recognition-based applications, actively leveraging language-understanding expertise.• Conceived, designed, and built a spoken dialog system for information access over the World Wide Web, successfully improving system portability with a unique two-layered architecture.• Created three different applications to support the mobile user: yellow pages access, car navigation, and flight information

Falls Church, Va, Us

Contributed to the MUC-5 entry from SRA by developing pattern recognizers in English and Japanese. MUC (Message Understanding Conference) is a govt sponsored competition between top companies and universities for the best language understanding system.

“Artificial Intelligence: Implications For Business Strategy” Certificate, Business Administration And Management, General

Ph. D., Computer Science

M. S., Computer Science

B. E., Computer Science