Rajeev Prasad Email & Phone Number

Sydney, New South Wales, Australia

As a JAPAC Customer Success Lead, I am responsible for the successful adoption of purchased Palo Alto Network Unit 42 offerings and driving the increased up-sell of additional services/products. Typical responsibilities include - Engaging with CISOs and other Security stakeholders and helping with aligning solutions to their key focus areas/initiatives. Nurturing relationships to influence the recurring strategic spend- Ensuring customers are maximising their return on investment by owning the customer’s on-boarding, adoption, satisfaction and advocacy across a portfolio of customers- Providing high touch/white glove customer outreach immediately post close to shepherd customers through the on-boarding process- Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive cybersecurity solution adoption to ensure they are leveraging the solution to achieve full business value- Being the first line of defense in addressing customer concerns, and coordinating and prioritizing timely resolutions with consulting teams - Ensuring continual communication with customers on Unit 42 messaging, current and offerings updates, events, main points of contact within Unit 42, and touchpoint for all feedback from our customers- Developing a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map services and associated business benefits to address their needs- Serving as a customer advocate in influencing service and product roadmap and improvements- Managing performance metrics CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement

Sydney, New South Wales, Australia

Drive the strategy, analysis and execution of Cisco's Subscription, Professional and Transactional Services portfolio. Responsibilities include:• Developed and managed “Voice of Customer” programs to capture and analyze feedback from multiple channels and stakeholders • Collaborated with product, customer success, sales and field stakeholders to prioritize and address customer feedback, ensuring alignment with field and customer needs and enhancing customer satisfaction• Developed several use cases specific to APJC region that got accepted by product management to prioritize for future inclusion in the offer• Enabled sales teams and partners through targeted enablement, driving a 40% YoY increase in renewable services • Portfolio adoption, offer evangelization, GTM management, leading strategic field initiatives and programs• Created detailed reports and presentations to communicate customer insights to stakeholders, influencing product roadmap and business strategies• Skilling enablement for field and virtual teams - providing propensity, positioning guidance, value proposition and selling, providing services roadmap visibility. • Accelerate customer acquisition, driving net new business and renewals• Drove new subscription portfolio across APJC. Created joint plans with sales and services to target selected customer base, worked on customized sales pitch, demos and GTM plans. As a result, supported Sales overachieve their services plan.

Sydney, Australia

Primary focus is to drive subscription based services portfolio for ANZ region. Subject Matter Expert on the Cisco Services portfolio helping ANZ to accelerate buying decisions and customer outcomes- Awarded FY21 Sales Champion (Top 10% of global workforce) - Delivered an increase in Services Subscription which resulted in renewable services growth YoY by 40% - Worked closely with account teams to execute on the new release of subscription services portfolio launched in 2020 and helped Australia emerge as the top theatre in APJC with bookings - Developed new Service revenue franchises for several ‘new logos’, resulting in new recurring revenue streams of ($7M+) across a number of customers - Several Security focused services like Assessments, Penetration Testing, Advisory, Plan, Design, Implementation, Incident Response Retainer- Led the customer engagement and implementation of globally-first ‘collector-less’ solution (Large bank Australia) - Key member of core pursuit team winning a 10M$ services opportunity for a large SP-as-a-Channel customer- Successful customer pilot and booking at the launch of Cisco’s new subscription services portfolio in Oct-2017, Large SP Australia- Several multi-million, multi-year subscription services net-new and renewal engagements - Frequent presenter in industry events like Cisco Live, Cisco Partner Architecture Exchange events

Bangalore, India

The ITSM Service Line within Professional Services group helps customer technology organizations demonstrate strategic business relevance & impact by maximizing the quality and value of their services through improved operations, processes and governance- Leading and delivering professional services engagements for customers globally (advisory, design, implementation, consulting, support, training) - Operational assessment services based on ITIL and Cisco's best practices identifying gaps, providing maturity benchmarking, sharing leading practices- Defining operating models for Cisco’s Virtual Managed Services (vMS) solution based on Network Functions Virtualization (NFV)- Liaising with customers and various Cisco stakeholders within Engineering and Services organizations for operating and supporting vMS solution- Support Alignment Workshops, primarily focused on Services renewals and uncovering potential upsell opportunities- Pre-sales support for Services sales teams- Manage delivery of operational Runbooks- Data Center Operational process build - Organization initiatives including new service development, participating in ISO external auditsKey customers - Reliance Jio, nbn Australia, Telstra, Standard Bank South Africa, Samsung SDS, SABIC Saudi Arabia, Vodacom South Africa, Maroc Telecom Morocco, Telecom of Thailand, CAT Telecom Thailand, Philippines Long Distance Telecom (PLDT), Celcom Malaysia, Bharti Airtel

Bangalore, India

Part of Operate Practice within Cisco professional services, primary responsibilities included leading, engaging and delivering advisory, design, deployment and consulting projects for Enterprise and Service Provider customers on solutions involving Resiliency Analysis, Operational Processes Maturity Assessment based on ITIL and eTOM, design of Network Management Systems and providing pre-sales support.- Design and Implementation of Cisco NMS solutions- Review Network Architecture with focus on resiliency- Recommendations based on Cisco and Industry Leading Practices- Identify gaps in current operational processes and provide service improvement roadmap- Build service management processes for data center operations - Pre-sales support

Bangalore, India

Part of the Service Provider BU focusing on OSS/BSS solutions, primary responsibilities included Solution Architecture, responding to RFPs, RFIs, Solution Delivery, Consulting in the OSS domain- Architecture definition of OSS processes to support IP services- eTOM based OSS Consulting and Gap Remediation- As-Is and To-Be OSS business process analysis- Design and Implementation of Service Assurance solutions based on HP OSS Stack- Responding to RFPs, RFIsKey customers - TDC Denmark, Vodafone UK

Bangalore, India

Part of the HP OSS division, played various roles ranging from a Developer to a Technical Leader. Several key customer engagements across the entire NMS/OSS Stack including Fault and Systems Management, Event Correlation Rules development, Performance, Trouble Ticket Management, Traffic Management, Inventory Management, Service Provisioning and Activation, Configuration Management NMS/OSS design, implementation for key customers including large Telecom Service Providers, Healthcare, Content Providers, PortsSystems Integration, Software development based on SDLC and Agile methodologiesDevelopment of interfaces using TMF NGOSS standard MTOSI Onsite deployment, support Key customers - Telecom Egypt, British Telecom, Bharti Airtel, Kindred USA

Bangalore, India

Part of the NMS group, the role involved development and testing of SNMP Fault Management module using Lucent’s integrated Element Management System (iEMS) framework for managing Juniper Edge Router ERX 1440

Bangalore, India

Part of the telecom group, primary responsibilities included development, testing and deployment of telecom software. - Design and Implementation of Fault Management System for Network Operations Center (NOC) - Development and Enhancement of CSN.1 Compiler used for describing the messages for signalling in GSM and GPRS wireless system- Development, Testing of Location update process in GSM, Lucent Technologies- Testing/QA of EMC Network-Attached Storage (NAS) and Storage Area Network platform Clariion-SAK Integration (CSI)Key customers - Lucent Technologies, Telecom Egypt

Bachelor Of Engineering, Computer Science

Pre-University, Science

High School