Rajeev Nair Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Navi Mumbai, Maharashtra, India

Agra Area, India

Key Result Areas as Relationship Manager (Institutional Relationships):• Ensuring a rewarding relationship with Institutional Clients primarily Defence Services Organisations and Schools.• Solution Provider for the above organisations in the areas of Payments, Fee Collections and Investments.• Data Mining and Collation for Leads in Agra region with respect to Educational, Religious and Government Organisations.

Hyderabad Area, India

Key Result Areas as Product Manager (Savings Accounts):• Data Mining, Collation and Analysis of Balance Bucketing for Savings Account Upgrades.• Designing Attrition Control Processes for Account holders having balances of greater than Rs. 50,000.• Contributing in controlling attrition and inducing upgrades for existing account holders; checking CASA depletion due to Savings Account Closures and rationalising feedback on account closures; developing strategies for monitoring CASA depletion• Advising account holders to go for account upgrades; formulating robust MIS for Account Closures, CASA Depletion and Account Upgrades• Monitoring the overall functioning of processes, identifying improvement areas & implementing adequate measures to maximise customer satisfaction level• Directing and formulating self-targets as against the budgeted ones and ensuring adherence to planned expenses; supervising marketing operations thereby achieving increased sales growth and maximising profitability of the organisation• Supervising customer’s feedback & evaluating areas of improvement; managing the request and complaints of the branches that are escalated and ensuring to resolve them within the stipulated TAT• Developing training & development initiatives for improving productivity, building capability and quality enhancement; mentoring & monitoring the performance of the team to ensure efficiency in process operations & meeting individual as well as group targets• Establishing an environment that fosters development opportunities & motivates high performance amongst team members

Mumbai Area, India

• Created Daily Inventory Reports for Treasury and Bullion Departments of ICICI Bank as well as profit summaries for various teams; developed All India Retail and Institutional Sales reports• Engaged in Retail Customer Relationship Management for reissuing cases; contributed in compliance functions with respect to RBI reporting and permit forms• Coordinating and liaising with various branches for smooth execution of branch activities & other operational aspects such as documentation, invoicing and Stock Management• Retrieved and analysed Sales Data on the basis of types of gold coins sold• Coordinated with various Product Teams to prepare MIS Dashboard; prepared team P & L a/c; engaged in the reconciliation of team revenues• Effectuating, implementing and delivering Gold Coins to the ICICI Bank’s Retail and Corporate Customers

Mumbai Area, India

• Managed the task of streamlining processes and procedures in the team• Engaged in Knowledge Management for the Global Private Clients Institutional Team• Coordinated with various Product Teams to prepare MIS Dashboard; prepared the team P&L a/c and engaged in the reconciliation of product revenues• Maintaining healthy business relations with clients; ensuring high customer satisfaction metrics by achieving delivery & service quality norms• Managing the process of mapping Tariff and Non-Tariff General Insurance Schemes with Salary Account Clients and ensuring successful cross selling of the sameHighlights:• Played a pivotal role in preparing database of 375 richest families in India including their family members and associates• Recognised for improving and streamlining Client Contractibility by other related departments• Appreciated for executing Data Mining for Wealth Reports• Augmented sales & dealer network with focus on consumer campaigns that helped to get a sales growth for the company

Mumbai Area, India

Mumbai Area, India

Key Result Areas:• Engaged in managing 52 Customer Service Representatives and ensured that the SLA’s were met effectively for Travelocity’s Finance and Accounting Division III, including Travelocity’s Revenue Protection, Refunds and Charge Backs Departments• Monitored a team of 15 Customer Service Representatives for Travelocity’s Airline, Car and Hotel DivisionHighlights:• Played a pivotal role in transition of Travelocity’s Finance and Accounting Division to WNS Global Services Pvt. Ltd.