Rajeev Raghavan Email and Phone Number
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• A professional with proven ability to surpass targets of profit and business growth within stipulated timelines irrespective of rapidly changing environments or pressure. A flair for charting out strategies & plans and contributing towards enhancing business volumes & growth and achieving revenue and profitability norms• Overall experience of over 22 years includes hardcore experience in Devops, IT Infrastructure, Database Administration, Customer service, enterprise technical support operations, etc • A strategic planner with ability to improve operations and maximize profits through fiscal control, cost reductions and productivity/ efficiency improvements. Successfully worked on business process re-structuring initiatives and implementation of business solutions within preset budgets and deadlines.• Advanced understanding of project and program management processes and methodologies and the ability to apply them to business cases• Sound exposure to managing outsourced projects operations and have been deeply involved in communication across different departments like QA, R&D and Engineering teams which were spread across various geographic location• Managed escalations from geographically distributed customer bases at the technical and customer service levels. Have been involved in training and supervising candidates in technical support and customer service oriented roles• Well versed with calculating metrics for support and customer service functions in order to improve on SLA metrics. Strongly involved in the overall reporting processes in order to bring about effective and improved offshore operations.• Extensive knowledge and experience in ISO 9001:2013, ISO 27001:2013, PCI, FCA etc. and strongly involved in the preparation process to achieving various compliance benchmarks including but not limited to BCP, DR, Risk Management and SLA creation/adherence, compliance liaison with Audit agencies, policy creation and communication etc
Forcepoint
View- Website:
- forcepoint.com
- Employees:
- 1
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Director - Cloud OperationsForcepoint Apr 2019 - PresentAustin, Tx, Us
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Senior Director - Cloud Platform OperationsQualys Jan 2018 - Mar 2019Foster City, Ca, Us -
Director - Devops, It & SystemsGain Credit Dec 2014 - Dec 2017San Diego, La Jolla, Ca, UsOverseeing the operations of Devops, DBA,IT Infrastructure(systems and cloud infrastructure) etc at Global Analytics. Also working closely with the Compliance team to maintain controls and requirements of FCA authorization, PCI, ISO 27001:2013 and ISO 9001:2015. -
Senior Manager - It And Edd OperationsEqualizercm Services Sep 2010 - Nov 2014Austin, Texas, UsDirectly responsible for all IT services business function with revenue and margin yardsticks. Responsible for IT program services and delivery management and actively involved in Pre-sales and solution team. Managed IT infrastructure and services portfolio for Medical billing & LPO BU for the entire client base of over 60 clients mainly in the North Americas region with span of control of over 200 employees. Established a plan for career growth and movement for employees. Learning and development plan to keep up them abreast with technology and changing business environment. Service Delivery, Governance, SLA, Security and Quality of the IT Infrastructure Systems for the tower.Understand customer needs and define IT solutions, determine resource requirements and coordinate with support functions and continuously monitor and review IT performance. Strongly involved in the following:• Best practices and automation on the production support team which brought in savings in manpower costs• Closure of all security control requirements which resulted in obtaining the ISO 27001 certification and re-certification of ISO 9001:2008 • Introduced process improvements and controls which resulted in reduced IT spending by 20-40% in areas such as printing, VOIP usage, licensing, data retention, and communication systems• DR and BCP roll out for the India Office• Instrumental in offshoring the IT Infrastructure support operations of the US office to India• Instituted processes to manage several of the connectivity and application roll-out requirements of US Medical Billing clients which resulted in increased revenue of 20% for Offshore IT operations• Managed and developed best-in-class IT team capable of handling technical and business challenges. A team size of 20 direct reports and an extension of 700+ users handling global customers -
Edd Operations ManagerEqualizercm Services May 2008 - Jan 2011Austin, Texas, Us• Overseeing the overall Budget, Offshore delivery and process improvement of over 200 employees of the Legal Services business vertical which included 5 Project Managers, an Offshore Development Manager and an Accounting Manager.• Managed fiscal control, quality control initiatives, recruitment planning and strategy, re-sourcing (internal staffing & resource allocation), capacity planning, performance development reviews and training/development• Helped to negotiate contracts, developed business proposals and service level agreements with a number of small and large business partners and clients. Client interaction to develop and manage short and long term goals and objectives for the Offshore Unit and monthly invoicing for our Offshore operations including ratings and negotiations for billing• Developing strategic improvements in product, process, people, and service to achieve growth• Interfacing with sales and other department heads in the US to support the overall functions of marketing, forecasting, product development, product changes• Improved Retention, Emergency Resource Management Planning and new project planning and roll-out. Introduced QC automation processes, metrics management to measure performance /productivity, implementing career plans for team members based on skills
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Offshore Delivery ManagerEqualizercm Services Nov 2007 - Apr 2008Austin, Texas, Us• Managed the overall responsibility of Offshore delivery for the team consisting of 5 Project Managers and their respective team of programmers.• Had initiated several training sessions and was instrumental in getting the Project Managers trained and ready to manage EDD projects and the coding projects.
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Project ManagerEqualizercm Services Nov 2006 - Oct 2007Austin, Texas, Us• Travelled to the US Office for transition knowledge gathering when the EDD business was started at the Offshore Unit in Mysore• Managed the initial recruitment of teams for the legal services operations of SysInformation in India• Primary responsibilities included client interaction, complete project management from requirements gathering to billing.
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Escalation LeadCss Corp Jan 2006 - Nov 2006Plano, Texas, Us• Managed the Escalation team at Offshore, conducted weekly client meetings on RFE’s, CSAT scores and process improvements• Conceptualized and documented RFP/RFI by working with the Engineering team• Successfully handled over 150 onsite POC’s of the BMC Marimba Product line with Onsite Consultants in the US.• Was chosen as Gold Support Engineer for 2 privileged Client accounts within the first year of being on the BMC Marimba support team• Awarded Performer of the quarter on 3 occasions and was moved to the Platinum group of the organization -
Senior Application ConsultantCss Corp Jan 2005 - Dec 2005Plano, Texas, Us
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Sr Tse (L2)Dell Computers Jun 2004 - Dec 2004Round Rock, Texas, Us -
SmeHewlett-Packard Nov 2003 - May 2004Houston, Texas, Us -
TseIbm Daksh Oct 2002 - Nov 2003Armonk, New York, Ny, Us -
Sales EngineerOcl Interconnection Systems (P) Ltd.(Framatome Connectors Oen India Ltd) Jan 1998 - Oct 2002United States, Connecticut, Us• Managed sales for the Karnataka region.• Product dealt with was mainly customized Data Communication Cable Assemblies and Defense Cable Harnesses• Was involved end to end sales which included encompassing business development activities including customer acquisition, increasing market share and conversion of customer enquiries into orders• Connectors and Cables dealt with ranged from OEN, Tyco, Molex, TVS Berg, Belden Cables,
Rajeev Raghavan Skills
Rajeev Raghavan Education Details
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Indian School Of BusinessDigital Transformation And Strategy -
Indian Institute Of Management BangaloreChief Information Officer To Chief Innovation Officer
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Indian Institute Of Management, CalcuttaGeneral Management
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Government College Of Engineering, KannurElectronics And Communication Eng
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St Aloysious Pre-University College, BangaloreMaths And Biology
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St GermainsIcse
Frequently Asked Questions about Rajeev Raghavan
What company does Rajeev Raghavan work for?
Rajeev Raghavan works for Forcepoint
What is Rajeev Raghavan's role at the current company?
Rajeev Raghavan's current role is Global Cloud Operations | SRE | Devops | Observability | Automation | IT Infrastructure Leader|.
What is Rajeev Raghavan's email address?
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What is Rajeev Raghavan's direct phone number?
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What schools did Rajeev Raghavan attend?
Rajeev Raghavan attended Indian School Of Business, Indian Institute Of Management Bangalore, Indian Institute Of Management, Calcutta, Government College Of Engineering, Kannur, St Aloysious Pre-University College, Bangalore, St Germains.
What skills is Rajeev Raghavan known for?
Rajeev Raghavan has skills like Vendor Management, Team Management, Crm, Management, Project Management, Strategy, Leadership, Business Development, Outsourcing, Networking, Business Process, Service Delivery.
Who are Rajeev Raghavan's colleagues?
Rajeev Raghavan's colleagues are Diego Velazquez, Yogi Petkar, Domenic Vellucci, Cpa, Shivani Mathur, Raphael Sanches C Paciulli, Jeremy Cornett, Sarah Laban.
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