With 14 years of experience serving 250+ clients across all industries, Fusion BPO Services Group delivers world-class call center, outsourcing and customer care services from 10 global centers & 22 Locations in USA, Canada, El Salvador, Philippines, Jamaica, Albania, UK, India, Morocco & Colombia.North American Corporation with global reach.24/7 call center and value-added BPO services.Widespread industry experience and offerings across various verticals.Capable of serving… Show more With 14 years of experience serving 250+ clients across all industries, Fusion BPO Services Group delivers world-class call center, outsourcing and customer care services from 10 global centers & 22 Locations in USA, Canada, El Salvador, Philippines, Jamaica, Albania, UK, India, Morocco & Colombia.North American Corporation with global reach.24/7 call center and value-added BPO services.Widespread industry experience and offerings across various verticals.Capable of serving American, European, Australian and Asia- Pacific MarketsEquipped to provide project management and reporting servicesBacked by Business Continuity and Disaster Recovery Management.Regional finalists for Contact Center World Awards 2015.Included among IAOP's Global Outsourcing 100 List for Best Outsourcing companies in 2015.Ranked 14th among TMC's Top 50 Teleservices Agencies.ISO 27001: 2013 Certified: Standards for information security to be bought under explicit management control.PCI DSS Certified: a proprietary information security standard for organizations that handle branded credit cards from the major card schemes including Visa, MasterCard, American Express, Discover, and JCB.HIPAA Self Assessment compliant, Health Insurance Portability and Accountability Act, sets the standard for protecting sensitive patient data.Member of industry affiliations:Electronic Retailers Association (ERA)Direct Response Marketing Alliance (DRMA)Professional Association for Customer Engagement (PACE)National Association of Software and Services Companies (NASSCOM)Data Security Council of India (DSCI) Show less

KFintech is the largest registrar and a market leader, servicing over 90 million investor accounts spread over 1300 issuers including banks, PSUs and mutual funds. With a workforce of around 5,500+ experienced professionals drawn from various disciplines, and 460 branches pan India, KFintech has emerged as a market leader in Investor Servicing. KFintech has set new benchmarks in Investor Servicing by establishing higher performance standards and enhanced its Service Delivery through structured… Show more KFintech is the largest registrar and a market leader, servicing over 90 million investor accounts spread over 1300 issuers including banks, PSUs and mutual funds. With a workforce of around 5,500+ experienced professionals drawn from various disciplines, and 460 branches pan India, KFintech has emerged as a market leader in Investor Servicing. KFintech has set new benchmarks in Investor Servicing by establishing higher performance standards and enhanced its Service Delivery through structured and custom built training and development initiatives.KFintech created leadership positions in the areas of Issuer & Corporate Services, Investment Management Services (MF & Corporate Registry, AIFs, REITs, InvITs, Global Mutual Funds in Malaysia & Philippines, Broker back-office Services, Insurance Back-Office Services, Global Business Services).Role : • Managing and growing business across Financial Services• Expertise across global sourcing – strategic intent/ planning , target operating model creation, solutions design, operations, stakeholder management & governance, and P&L• Strategize transitions from various locations • Adherence to Project Plan - People, Process, Systems with strong focus on Project Costs/Timelines• Strengthen & leverage client relationships to maximize bottom-line results• Develop strategies to achieve operational growth to maximise profitability and client satisfaction • Drive revenue growth through acquisition of new clients, increase bouquet of products / services currently being offered to an existing client• Develop and own the business strategy, along with annual budgets & projections• Identify client’s business requirements and challenges, forecast requirements, and work on proposals for customised business solutions. • Negotiate with internal stake holders and clients senior management to maximise opportunities Show less

Advanced Management Program is an immersive executive management program based on real-time business dynamics, economic challenges and opportunities, global trends, and market shifts.Founded in 1881 as the first collegiate business school, the Wharton School of the University of Pennsylvania is recognized globally for intellectual leadership and ongoing innovation across every major discipline of business education. With a broad global community and one of the most published business… Show more Advanced Management Program is an immersive executive management program based on real-time business dynamics, economic challenges and opportunities, global trends, and market shifts.Founded in 1881 as the first collegiate business school, the Wharton School of the University of Pennsylvania is recognized globally for intellectual leadership and ongoing innovation across every major discipline of business education. With a broad global community and one of the most published business school faculties, Wharton creates economic and social value around the world. The School has 5,000 undergraduate, MBA, executive MBA, and doctoral students; more than 9,000 annual participants in executive education programs; and a powerful alumni network of 92,000 graduates. Show less

In US , WFHM is the nation’s leading provider of residential mortgages, funding one of every four residential mortgages in the country and servicing one of every six mortgage loans in the U.S. including loans Wells Fargo holds, as well as loans held by other mortgage investors. Responsible for :US Home Mortgage,Correspondent, Private Mortgage Banking, Business Banking , Retail Fulfillment , Default Operations,Capital Markets & Servicing and other US Real Estate Lending operations teams… Show more In US , WFHM is the nation’s leading provider of residential mortgages, funding one of every four residential mortgages in the country and servicing one of every six mortgage loans in the U.S. including loans Wells Fargo holds, as well as loans held by other mortgage investors. Responsible for :US Home Mortgage,Correspondent, Private Mortgage Banking, Business Banking , Retail Fulfillment , Default Operations,Capital Markets & Servicing and other US Real Estate Lending operations teams in India.Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.3 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 stores, 12,000 ATMs, the Internet (wellsfargo.com), and other distribution channels across North America and internationally. With more than 270,000 team members, Wells Fargo serves one in three households in America. Wells Fargo & Company was ranked No. 23 on Fortune’s 2011 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy all our customers’ financial needs and help them succeed financially. Wells Fargo India Solutions Pvt. Ltd., a wholly owned subsidiary of Wells Fargo & Company, was founded August 2006 in Hyderabad. The organization has a second centre operational in Bangalore. The teams work on technology and business process operations of the company. Show less

Accenture is a global management consulting, technology services and outsourcing company, with approximately 289,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. Zenta was a mid-sized KPO / BPO company with deep… Show more Accenture is a global management consulting, technology services and outsourcing company, with approximately 289,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. Zenta was a mid-sized KPO / BPO company with deep capabilities in Real Estate Finance.Responsible for US Residential Mortgage & Commercial Mortgage Servicing , US Financial Services, Credit Services .Banking Services - Focus on Bank Lending, Asset servicingBank Lending : Focus on Production, Fulfillment and Loan administration, Regulatory Services and Default management. Asset Servicing : Commercial Loan Servicing ,Insurance , Financial Analytics.Target Customers :US Commercial banks, Fortune 1000 organizations, Investment banks , Mortgage companies , Real Estate providers. Show less

Start up. Financial Services , Finance & Accounting Services ,Healthcare (Payer & Provider) Services like entrepreneurial venture within outsourcing and off shoring industry.Domain: F&A - Accounts Payable processing, Live payroll process, Bank Reconciliation process, Financial Reporting, Tax Preparation & Filing. F&a operations( Accounts Payables, Order to Cash, Record to Report)Responsibility: In my role as business head was responsible for P&L to board of directors.■… Show more Start up. Financial Services , Finance & Accounting Services ,Healthcare (Payer & Provider) Services like entrepreneurial venture within outsourcing and off shoring industry.Domain: F&A - Accounts Payable processing, Live payroll process, Bank Reconciliation process, Financial Reporting, Tax Preparation & Filing. F&a operations( Accounts Payables, Order to Cash, Record to Report)Responsibility: In my role as business head was responsible for P&L to board of directors.■ Proven track of growing the company from scratch to having five sites in US and two sites in India in a period of close to eight years■ Developed global strategy for Nydox, as part of the Global leadership team in accordance with the vision set for ourselves■ Met and exceeded year on year annual business goals with regards to increase in revenue, profitability and growth in team size location wise■ Brought in required management discipline for governance of each client and account and associated reporting that led to strengthening client relationships and developing new opportunities to grow the accounts■ Set smooth operational rhythm for overall operations across sites ■ Technology changes and solutions developed as per need for each site and client needs■ Led management team with clear direction and collaborative style■ Transparency as culture was developed so as to engage with team members at all levels ■ Managed large scale F&A Operations( Accounts Payable,Order to Cash,Record to Report)■ Culture to challenge status quo was brought using operational excellence to drive cost savings, service enhancement and innovation to ensure the ongoing client satisfaction Show less