R I

R I Email and Phone Number

Agent
R I's Location
London, England, United Kingdom, United Kingdom
R I's Contact Details

R I personal email

n/a
About R I

An enthusiastic individual. Whilst I hope to apply my current skills gained from pastemployment and education, I am eager to learn more. My positive attitude andcommunicational skills make me a good team player and my passion for strict timemanagement will ensure I always work to the best of my ability.

R I's Current Company Details

Agent
R I Work Experience Details
  • Booking.Com
    Customer Service Guest Specialist
    Booking.Com Feb 2018 - Dec 2019
    London, United Kingdom
    * Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc* Providing accurate, valid, and complete information by using the right tools, methods, and processes.* Ensuring a high level of customer service and a positive guest experience* Supporting your colleagues with peer learning, and being open to feedback from others* Positively participating in company… Show more * Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc* Providing accurate, valid, and complete information by using the right tools, methods, and processes.* Ensuring a high level of customer service and a positive guest experience* Supporting your colleagues with peer learning, and being open to feedback from others* Positively participating in company events, and in weekly team meetings* Promoting the Booking.com culture. Show less
  • Mng Management Limited
    Customer Service Team Lead
    Mng Management Limited May 2017 - Dec 2017
    London, United Kingdom
    Startup online betting Customer service where duties would include.• Remain vigilant of any suspicious activity and escalate accordingly • Address any issues of conflict or complaint • Create Training materials and train new staff on platforms used within the company. Platforms incudes: Iovation, UseResponse, DGS ORO, Jumio, Midas
  • Ups
    Hub Operative
    Ups Aug 2016 - May 2017
    Barking
  • Lebara
    Customer Service Advisor
    Lebara Jan 2012 - Jul 2016
    London Moorgate
    • Provide excellent customer service in a busy call centre• Liaising with customers to handle queries and claims whilst taking responsibilityfor investigations via phone, chat and social.• Use CRM to resolve faults and ensure data quality is always at high standard• Data management and records keeping• Ensuring data protection and handling sensitive information on a daily basis• Using a ticketing system to raise technical faults for system issues e.g websitefaults… Show more • Provide excellent customer service in a busy call centre• Liaising with customers to handle queries and claims whilst taking responsibilityfor investigations via phone, chat and social.• Use CRM to resolve faults and ensure data quality is always at high standard• Data management and records keeping• Ensuring data protection and handling sensitive information on a daily basis• Using a ticketing system to raise technical faults for system issues e.g websitefaults, network issues, and many more. All tickets raised gets chased up to get theresolution as soon as possible.• Data Entry on excel spread sheets• Using Microsoft office exchange Show less
  • Classic Food And Wine
    Manager
    Classic Food And Wine Jan 2000 - Mar 2016
    Barnet
    I take the responsibility to run my family business during my spare time to give me more experience to further develop my skills that would help me pursue my long term career goals. Some of my responsibilities include:o Ordering stocko Providing customer excellent customer serviceo Deal with sales representativeso Come up with new exciting ideas that would help profitability
  • Odeon & Uci Cinemas
    Team Member
    Odeon & Uci Cinemas Jun 2010 - Jan 2012
    Barnet
    Provide an excellent customer service Knowledge of films to provide answers for any customer queries Work as part of a team and ensure customer satisfaction
  • All Saints’ Art Centre
    Outreach Officer
    All Saints’ Art Centre Jun 2010 - Dec 2010
    Barnet
    Working in an Art Centre required me to have the following responsibilities:o Promote work of the Centre front house and in other Art entreo Distributing publicity material o Establish creative links o Assist lighting and sound technicians
  • O’Neil And Brannan Construction
    General Labourer
    O’Neil And Brannan Construction Aug 2006 - Dec 2006
    Barnet
    In this short term position I gained knowledge of the trade by doing general laboring duties such as disposing of unwanted materials.

R I Skills

Management Sales Customer Service Teamwork Social Media Retail Team Management Microsoft Office Crm Microsoft Excel Microsoft Exchange Community Outreach Engineering Film Time Management Customer Satisfaction Team Leadership

R I Education Details

Frequently Asked Questions about R I

What is R I's role at the current company?

R I's current role is Agent.

What is R I's email address?

R I's email address is ra****@****o.co.uk

What schools did R I attend?

R I attended University Of Hertfordshire.

What skills is R I known for?

R I has skills like Management, Sales, Customer Service, Teamwork, Social Media, Retail, Team Management, Microsoft Office, Crm, Microsoft Excel, Microsoft Exchange, Community Outreach.

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