Customer Service Technical Specialist
CurrentSupport and provide superior service via phones, e-mails and faxes related to multiple medical billing software productsUse questioning and listening skills to identify, research and resolve customer issues/requestsProvide effective and timely resolution of a range of customer inquiriesFollow-up on customer inquiries not immediately resolvedApply the elements of building positive rapport with different types of customer personalitiesAccurate completion of call logs and reportsDocument all customer inquiries by opening ticket in detail, and all subsequent communications if issue is not resolvedMaintain knowledge base with the changing catalog of services and products Sandata provides