Working as an engineer, my responsibility is to provide second level support for Windows administration and MAC support. Looking for root cause analysis for the problem. Creating, configuring and management of AWS instances and S3 bucket as well. And also include health status monitoring. Software and patches deployment using SCCM administrative console. Along with this also provide EUS

Working as an IT Engineer, providing end to end IT solution and customize service support to about 140 users of client which mainly including server and infra team members. Providing best quality products to meet variable customer requirements in a flexible, responsive and consistent manner with a long term objective.Role and Responsibilities:* Installation, configuration and troubleshooting support for Operating System windows7 and other client procured softwares like Sametime (for… Show more Working as an IT Engineer, providing end to end IT solution and customize service support to about 140 users of client which mainly including server and infra team members. Providing best quality products to meet variable customer requirements in a flexible, responsive and consistent manner with a long term objective.Role and Responsibilities:* Installation, configuration and troubleshooting support for Operating System windows7 and other client procured softwares like Sametime (for chatting) , Wecm (VPN), Printer etc.* Remote support using IBM Tivoli Remote Controller tool.* Installation, configuration and troubleshooting of Lotus notes.* Mail configuration on Smartphones.* Providing the server support and server patches installation.* Root cause finding.* Managing the network infra and escalate the case to concern team in case any issue occurred.* Sharing the printer health report on weekly basis with concerned senior management.* Responsible for smooth working of application, network and for any escalation if needed on site.* Asset and Vendor Management. Show less

• Provide support to 3000+refinery users available at various locations across remotely• Deliver first call Resolution by handling Customer requests and Resolving • Call back customers waiting for Follow-up in the agreed time frame.• Understanding the issue Business impact.• Troubleshooting of Hardware, Operating System and Network.• Arranging & monitoring VC for VIP users.• Technical support to VIP users.• Installation Network Printers & Local Printer on… Show more • Provide support to 3000+refinery users available at various locations across remotely• Deliver first call Resolution by handling Customer requests and Resolving • Call back customers waiting for Follow-up in the agreed time frame.• Understanding the issue Business impact.• Troubleshooting of Hardware, Operating System and Network.• Arranging & monitoring VC for VIP users.• Technical support to VIP users.• Installation Network Printers & Local Printer on Systems.• Configuration & troubleshooting of MS Outlook at client end and other standard business applications.• Maintenance of various brands Desktop/Laptop including HP,Lenovo and DELL.• Installation of Anti-Virus Software’s on clients.• Installation and Configuration SAP Application.• Installation of Client’s Tools on clients Desktop.• Troubleshooting & configuring Wi-Fi (Wireless) at client end and Data Card.• VPN Installation and troubleshooting. • Add Desktop Workstation to Domain.• Working in 24*7 work environment.• Hardware & Software installation support.• Working with Active Directory: Resetting/Unlocking user password, Authenticating Users for the folders access and addition /removal ID in DL group.• Track and follow up the problem with the designated person/service provider for resolution to ensure that SLA commitments are adhered to and maintain.• Working with basic internetworking operations like printer sharing, Distributed file sharing system and also control access of resources.• Troubleshooting with wireless Devices, IP Phones and Blackberry Application & provide basic network support.• Mail configuration on Smartphones• Listen the user queries, identify the type, raise the ticket in e-helpline ticket tool and provide the best solution to end user.• Maintain the record of projectors and follow up with vendor in case of any related issue.• Log every Incident or Request that comes to Helpdesk using e-helpline ticket tool. Show less