KRA :- - Maintained Brand SOP's, KPI's & Performance Management.- Ensuring Attractive Merchandise Display.- Maintained Interior and Exterior Layout of the Store as per Company Standards.- Provided Excellent Customer Service & Resolving their Concerns.- Strategic Planning & Set up the New Goals.- Maintained DCR, DSR, ADSR, Monthly Reports, Event Reports and Promotion Reports.- Deputized in My Manager's Absence.- Direct reporting to City Manager. Helped City manager in Different Areas of Performance.- Motivation towards Me & Mine Team Members to Achieve the Goals.- Stock Management (Identified, Resolved Stock Deficiencies & Reduced Shrinkage)Previous EngagementCounter ManagerYvesSaintLaurent (YSL) Luxury French Fashion House Brand.Debenhams (UK Designer Store), Ambience Mall, Gurgaon.August 2008 - October 2011 (3 Years 2 Months)KRA :- • Maintained and Monitored proper Counter Cleanliness.• Maintained Merchandising Displays as per the Company Guidelines.• Ensured Customer Experience & thus contribute to the Brand Value/Growth.• Responding to Customer Complaints/ Comments, Maintained a Customer Service Oriented Environment/ Operations.• Responsible for giving Training to the New Employees before their Company Induction.• Responsible for Stock management, Taking care of Staff Attendance, Grooming, Sales and other Requirements. • Deputized in the Supervisor Absence.• Responsible for Stock Management.