Experience in leading a team of around 45- 50 FTE'sDocumentingwithProcessmap, SIPOC, construct diagram and readiness assessment documentation forproduction which resulted in 25% increase in utilization.Leave andSchedulemanagementto ensure smooth operations (Shrinkage).Manage and monitor SLA’s&KPI's.Manageday todayperformance ofthe team.WorkedwithDepartmentManagerto plan and manage department activities in accordancewith agreed budget.Optimizing resourcemanagementto ensure right people are hired for desired roles.Assigning allwork assignments, committhe team to thework, manage the quality ofthework and drive the peoplemanagement activitieswithin the team.Reviewing allbacklog service requests on daily basis and following upwith customers and clients to ensure theyare closed.Reviewingdaily/weekly/monthly stats for performance ofrespective team.Manage employee productivity andquality performance through established scorecard metrics.Performancemanagementforteam members and helped them achieve their goals.Lead and directtheWFMinproblemidentification,problemsolving andimplementing continuousimprovementmeasures andcapacityplanningHandle escalations and maintained the agreement s based on client approvals and customer needs.Facilitating WBR/MBRwithclient: Sharing the analysis report, discussing product upgradation or changes,providing ideas of productimprovement based on engineers or customerfeedbacks.