Rajendra Joshi Email and Phone Number

• Working in accounts Payable Department dealing with supplier invoices, • Entering invoices in Microsoft Dynamics-AX – an ERP system,• Sorting of various invoices and maintaining them in various folders,• Dealing with various department in resolving quarries relating to supplier invoices,• Dealing with other members of the team in resolving quarries and keeping entries up-to-date.• Processing various types of supplier invoices relating to base of Purchase orders, Petty cash, Long term care facilities, Agencies, Capital account, Projects, Direct purchase by employee, internal invoices, library, fire departments, Waste management in emergencies and accruals.• Processing invoices for Burial companies, Invoices for penalties and issuing corrected invoices after decisions, Invoices for Salvation Army etc.• Daily reconciliation of Bank with parking collection and making refunds, Reconciliation of monetary penalties, recording revenues and sending letters to collect pending collections.

A/R, A/P, Bank Reconciliation, analysis work

• Assisted the Registered Practical Nurse with resident/client admittances, transfers, and departures, including attending team meetings,• familiarized with staff, residents, and surroundings and personal care. Prepared a listing of personal clothing and belongings upon arrival.• Analysed objective and subjective need and issues of resident/client including emotional and physical condition,• Reported immediately on general progress of resident, including sudden changes,• Assisted residents/clients with personal hygiene, bathing, dressing, grooming, toileting, etc. Provides general care for bedridden residents/clients, such as positioning, assisting with elimination, skin care, delivering and feeding, topical medications such as skin care creams and lotions, as directed,• Assists residents/clients in daily exercise program and use of rehabilitative equipment such as wheelchairs, walker, canes, etc. Assists residents/clients with ambulation and transferring using applicable electric/hydraulic/manual equipment and lifting devices,• Transferred residents to and from dining area. Checked resident diet for prescribed consistency, feeds or assists with adaptive eating devices, monitors and intake, and provides hygienic and mouth care after meal. Collected and cleaned dentures as required.• Prepared and delivered beverages and snacks to residents and recording consumptions, Loading, unloading, and cleans cart, washing and cleaning personal containers used by resident.

• Received and responded to all customer enquiries and complaints promptly received by telephone, in writing, faxes, e-mails, chat and in person,• Assisted customers in ordering and resolving all issues relating to sales, payment, recovery and trade-in and ticketing in Zendesk and other supported software,• Documented customer complaints and need in a timely manner and ensuring resolution by call back and follow-up,• Developed and maintained continuous relationship with Vendor, Distributors and reporting any out-of-line conditions affecting customer satisfaction,• Timely tracked software license expiry/renewals both internally and with customer, • Worked with and orders with distribution of inventory, issue and scrap, cycle of supply chain,• Prepared and processed related quotes based on discussion with client and sales orders,• Actively always Engaged in customer facing activity such as run rate quotes, returns and exchanges, some post close project assistance including product research,• Performed monthly reconciliation of credit card, Gift card payments and prepared and updated excel spreadsheet, statistical reports as per manager requirements, • At times worked as front desk/ reception duties and customer service to all clients, visitors;• Provided clerical support, including editing and formatting reports, preparing and completing agency and government forms, word processing of correspondence, reports and other materials, filing, faxing and photocopying;• Maintained office supplies and equipment. Assist location staff with all administrative and other related duties at main office and branches at flexible hours.

• Assisted clients on phone, chat social sites and by email for all telecom products using unit customised CRM software,• Troubleshooted technical issues with Home phone, TV and Internet and up-sales,• Participated with Business Readiness team and testing of new products,• Handled difficult customer and resolving issue as per company rules and procedure,• Performed administrative work in benefit, payroll, time recording;• Excellent working knowledge of MS Office suite and Oracle software;• Carrying experience with Oracle, Navision, SAP Human Resource Management Systems• Met and exceeded Call Centre monthly performance objectives and quality controls,• Responded to requests, follow-up and quarries in most professional manner,• Worked in provisioning of phone installation, internet and cable TV including port-in, port-out,• Worked as a team on projects of launching new product and involved in innovations,• Worked as field technician and provided excellent installation services.