PMP Certified Professional With over 16 years of hands-on experience in IT operations, I’ve had the privilege of leading high-impact projects, managing end-user services, and driving business transformation initiatives. My expertise spans:IT End User Operations: Ensuring seamless technology experiences that empower business users to work efficiently.Project Management: Certified and skilled in delivering complex projects on time and within budget, aligned with organizational goals.Incident & Problem Management: Proven success in minimizing downtime and proactively solving critical issues with a service-oriented mindset.Team & Vendor Management: Leading cross-functional teams, fostering collaboration, and developing talent to achieve both team and organizational objectives.Service Ownership: End-to-end management of services, from design to continuous improvement, focused on delivering value to the business.Transitions, Mergers & Acquisitions: Expertise in IT integration, ensuring smooth transitions during organizational changes.Financial Management: Strong financial acumen with experience in budgeting, forecasting, and cost management to optimize IT spend and improve ROI.Combining my MBA and MA with technical certifications like Project Management and ITIL V3, I bring a strategic approach to solving business challenges and maximizing operational efficiency. I’m passionate about leveraging technology to drive business outcomes and continuously seeking opportunities to evolve and adapt in a fast-paced industry.