Managing collections and escalations

Managed Possession formalities for 500+ Flats in Man Opus Project, Mira RoadExecution of Sale Agreements as per RERA compliances.Preparing Indemnity and Cancellation deed for refund and buyback customers.Resolving customer queries & grievances.Ensuring proper follow up with customers for daily collection.Preparing NOC’s, EFT Letters and coordinating with various banks for documentation and for home loan disbursements.Processing of Brokerage bills.Maintaining of documents including customer files, customer correspondences, Booking forms, allotment letters, Demand letters, Sale Agreements, Architect Letters, NOC’s, Termination letters, Brokerage database, etc.Processing upgrades, shiftings & transfers for customersPreparing Calculation for processing the Cancellation/Termination of Customers.Issuing and preparing payment receipts on daily basis.Emailing & dispatch of demand letters, reminder letters, cancellation letters, etc.Generating Allotment letters of the customers.Preparation of MIS reports on demand with regards to collection forecasting & outstandings, agreement executions, customer grievances & other pending issues.

 Managing document & registration team, NOC preparation, keeping tabs on the payment deadlines and revenue generation, Bank Loan processes and maintaining records etc. Handling accounting & sales module package (SAP & Sugar CRM). Managed collection, recovery, CRM and coordinating with the pre sales team for multiple projects. Interfacing with clients for understanding their requirements & suggesting the most viable solution and cultivating relations with them for customer retention & payments.